Service Center Associate

Description

About Employee Family Protection: At Employee Family Protection (EFP), we’re dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.

We’re looking for a Benefit Service Center Associate who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others — let’s talk.

• Answer inbound calls and make outbound calls to employees regarding their benefit questions
• Investigate and respond to employee inquiries about coverage, claims, and plan options
• Create, manage, and track service tickets in our internal systems
• Communicate with insurance carriers to resolve employee concerns
• Provide professional, courteous service to clients, staff, brokers, and carriers
• Maintain employee confidentiality and adhere to data privacy and security standards
• Support additional administrative or service-related duties as needed

• Work in a mission-driven, people-first company
• Join a collaborative and supportive team environment
• Opportunity to help individuals navigate meaningful life decisions
• Remote flexibility and potential for career growth

• Associate’s degree or equivalent combination of education and experience
• Health and Life Insurance License is required
• Experience in a call center and/or worksite benefits is required
• Strong written and verbal communication skills, including active listening
• Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems
• Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment
• Bilingual skills are a plus

If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most.