Client Service Coordinator Glastonbury

Overview

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The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times. Welcome clients and pets, ensure they are comfortable, educate them about their pet s health, and discuss Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, ensuring proper identification and prompt service.
• Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescriptions per veterinarian s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support responsibility in others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do what we do best.
• Freedom – We need freedom to shape our future and profit to remain free.

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilites and Experience

• Ability to multi-task and manage multiple tasks with accuracy.
• Communication skills in English (reading, writing, speaking).
• Organizational ability and systematic approach to assignments.
• Problem solving skills with practical solutions.
• Client service skills with attentive and courteous service.
• Intellectual ability to follow instructions and provide directions.
• Mathematical ability to compute rates, ratios and units.
• Computer skills with Word, Excel, Outlook and related software.

Attitudes (Will Do)

• Initiative and willingness to take appropriate steps to solve problems.
• Integrity aligned with company values.
• Cooperativeness, flexibility and teamwork.
• Independence to perform tasks without supervision.
• Resilience and ability to handle stress with a positive outlook.

• Ability to work at a computer for long periods.
• Comfort around pets (dogs, cats, birds, reptiles, etc.).
• May require more than 40 hours per week, including weekends and evenings.
• English language proficiency for reading, writing, and speaking.
• Moderate noise level; ambulatory requirements; ability to lift up to 50 pounds; good hand-eye coordination.
• Exposure to pets that may bite or scratch; potential exposure to anesthesia, radiation, biological hazards and medications.

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray).
• One year related experience with customer service preferred.
• Medical background (e.g., veterinary technician, human healthcare) with medical terminology training is preferred.

The pay range for this role is $16.93 - $21.63 hourly. The pay range listed reflects a general hiring range for the area; the specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.