Receptionist,Customer Service/HelpDesk Job Glastonbury area,Connecticut USA,Customer Service/HelpDesk

Overview:

The Receptionist is responsible for delivering exceptional customer service and communicating effectively with management, customers and co-workers. Specifically, the Receptionist is expected to:

Market and grow the business
Provide exceptional customer service
Control expenses
Complete required tasks

As a receptionist, you will be held accountable for these key areas. Successful performance will be measured by meeting or exceeding established requirements.

Qualifications:

Ability to work in a dynamic salon environment.

Good time management skills, good judgment, and the ability to multi-task.

Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management.

Computer knowledge including but not limited to point-of-sale systems and data entry.

Ability to work a flexible schedule including nights and weekends.

Essential Functions:

Market and grow the business

Meet or exceed minimum productivity requirements as established by the company

Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performed

Clearly convey a complete understanding of pricing for available services

Responsible for sales to all walk-in retail customers.

Provide exceptional customer service

Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary

Estimate wait times for scheduled and unscheduled appointments

Answer the telephone promptly and professionally

Handle general complaints and refer customer service issues to the manager

Manage and control expenses

Follow weekly salon schedules as directed by Salon Manager

Correctly charge for services rendered and products purchased, including proper discounting according to Company policy

Safeguard company assets by adhering to company policies and procedures.

Complete required administrative tasks/compliance

Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager

Communicate effectively with management, customers and co-workers in a professional and courteous manner;

Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety

Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management

Adhere to all corporate policies, procedures and work rules

Handle all POS transactions including opening and closing the register.

Physical Requirements and Work Environment:

Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.

Continuous standing throughout the day

Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.

Occasional pushing and pulling to move styling chair.

Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.

Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.

Ability to communicate with customers regarding services offered and requested and the customer’s needs and wants.

Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.

Occasional travel to mandatory meetings and training sessions

Receptionist, Customer Service​/HelpDesk

Receptionist, Customer Service/HelpDesk