Front Desk Agent Homewood Suites Glastonbury, CT

FRONT DESK AGENT – Homewood Suites Glastonbury/Hartford

Location:

65 Glastonbury Blvd., Glastonbury, CT

Salary Range: $17.00/hr – $17.50/hr

Shifts:

Monday & Tuesday 3:00 PM‑11:00 PM | Saturday & Sunday 7:00 AM – 3:00 PM

Have you thought about a career in the hospitality industry? We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at Homewood Suites in Glastonbury, CT. This is your chance to start your career with a growing company that values your passion and dedication.

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns, and needs. Shift will include weekday and weekend availability.

• Always exhibit courteous hospitality to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner that fosters good relations with guests, vendors, co‑workers, and management.
• Post all charges, including valet and other miscellaneous charges, to the guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify the availability report at the beginning of the shift; update the report as needed.
• Review the communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify the appropriate supervisor immediately of any problem with rooms.
• Check‑in and check‑out should be as expeditious as possible.
• Have knowledge of the hotel phone system to allow transferring of calls to rooms and voicemail.
• Promptly distribute and notify guests of mail.

• High school graduate or equivalent.
• Previous hotel‑related experience desired.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

• Competitive wages.
• Medical, dental, and vision insurance.
• Flex spending account.
• FSA dependent care.
• Long‑term disability.
• Group term life insurance.
• 401(k) retirement plan with employer match.
• Vacation.
• Holiday pay.
• Sick pay.
• Employee assistance program.
• Tuition reimbursement.

Compensation for this role will depend on several factors, including, but not limited to, a candidate’s qualifications, skills, competencies, and experience that may fall outside of the range listed.

Claremont Companies is an equal opportunity employer. EOE M/F/D/V