Project Manager, Operations Manager, Change Management

Description

Work Arrangement:
This full-time role follows an in-office schedule, with an expectation of working on-site in Glastonbury, CT, with limited flexibility as needed.

The Project Manager, plays a key role in the Smith Brothers Project Management Office to help us optimize our business for all stakeholders. This role manages and executes project tools and methodologies (PMP, Six-Sigma, LEAN) to lead, facilitate, and support cross-functional teams to improve and redesign operational processes critical to our strategic priorities – Profitable Growth, Client Experience and Great Place To Work.

This position supports the organization's efforts to implement best practices, standards, and governance for project management across our agency. The Project Manager serves as an internal partner, ensuring operational excellence while aligning with agency processes, values, and culture.

• Lead process improvement initiatives including managing the day-to-day aspects of projects (i.e. stakeholder alignment, status communication, metric reporting, next steps, and task management.)
• Lead internal and external meetings to maintain communication between stakeholders, clients, vendors, and other involved participants.
• Report project progress to agency leadership, project leadership, and project team members.
• Execute and maintain process documentation (i.e. project trackers, process mapping, communication tools, etc.).
• Learn, pilot and/or implement new project management tools, software, methods, and techniques.
• Manage KPIs and reporting capabilities of projects (i.e. labor hours, financial trends, agency consistencies) ensuring they are tracked for use in future quoting and resource planning.
• Maintain complete understanding of cross-disciplinary requirements and project roles to ensure project deadlines are met or improved.
• Manage multiple concurrent projects and maintain highly organized logistical control.
• Work with business owner, IT/Tech, and vendors to install, test, and measure success of implemented systems.
• Establish and maintain business relationships with appropriate business partners, both internal and external.
• Solicit project feedback, analyze, and continuously improve project management processes.
• Ensure processes are well documented and easily accessible to team members.
• Collaborate with the Tech & Data team on intake, prioritization, and delivery of AI initiatives.
• Follow department and agency defined processes, procedures, and workflows.
• Utilize the agency management system for daily activities, documentation, and assigned tasks.
• Review, update, and help develop processes and workflows as needed.
• Ensure compliance with agency processes, confidentiality standards, and quality metrics.
• Engage in ongoing professional development through internal learning and training.
• Effectively use MS Office, standard office applications, and other technologies.
• Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
• Work effectively with all team members, provide backup support, and contribute to team collaboration.
• Demonstrate alignment with our purpose, values, and culture.

• Demonstrated success managing improvement projects, utilizing Six Sigma, Lean, or other continuous improvement methodology and tools.
• End-to-end process thinking and ability to work with IT/Tech to automate processes.
• Hands‑on experience applying AI assistants or agent‑based solutions (e.g., Copilot, ChatGPT) to business workflows.
• Excellent communication skills with stakeholders at all levels – listening, verbal, and written.
• Excellent presentation skills and ability to conduct presentations to individuals and groups.
• Ability to manage multiple priorities in a fast‑paced environment.
• High attention to detail, accuracy, and follow‑through.
• Organized, self‑directed, and accountable.
• Comfortable learning and using new technology and AI‑enabled tools.
• Committed to continuous learning and professional development.
• Team oriented, collaborative, accountable, and willing to share knowledge and best practices.
• Flexibility and willingness to take on additional work and projects assigned.
• Self‑motivated, strong work ethic,…