Information Technology Manager

Cronin is a growing, fully integrated advertising and marketing agency based in Connecticut. We leverage the power of creativity to differentiate brands and drive sales. We’re known for combining visionary thinking with award‑winning creative execution to deliver work that drives measurable impact. We’re an independent agency with global, national, and regional clients and part of a global network of 60 independent agencies.

Our team is talented, committed, ambitious, and real – we’re invested in the work and each other. A key point of difference is our leadership model – our leaders empower and enable your growth. Learn more at

You’re a people‑first technologist who genuinely enjoys showing up every day, working alongside colleagues at all levels, and making their lives easier through smart, modern solutions. You don’t just resolve issues — you look for opportunities to improve the way people work and aren’t shy about bringing those ideas forward.

You bring energy, resilience, and a sense of urgency to everything you do. When things get tough, your attitude stays positive and your focus stays sharp. You’re known for following through — if you say you’re going to do something, it gets done. You go beyond the ask without being asked, and "no" is rarely your first response. You’re a solution finder by nature.

Above all, you do the right thing for the right reason. You’ve earned trust through consistency, integrity, and a genuine commitment to the people and organizations you serve — and you understand that confidentiality isn’t just a policy, it’s a professional standard you hold yourself to without exception.

The IT Manager will serve as our internal technology authority — the go‑to resource for systems, tools, and the operational workflows that keep the agency running efficiently. In this role, you will own and manage our Microsoft 365 and SharePoint environments, oversee our SaaS portfolio, and serve as the primary liaison with our Managed Service Provider (MSP), who handles infrastructure, security monitoring, and 24/7 support.

Day‑to‑day, you’ll provide on‑site support while also working at a higher level to drive process improvement and technology efficiency across the organization. This is a role that blends hands‑on problem solving with strategic systems thinking — ideal for someone who is equally comfortable resolving an issue on the spot and planning for what the business needs next.

• Serve as the primary liaison with our Managed Service Provider — reviewing Statements of Work and agreements, holding the MSP accountable to service commitments, and representing the agency in regular performance reviews
• Escalate and track open issues to resolution, ensuring nothing falls through the cracks
• Lead and manage active technology initiatives including Intune/MAM implementation, BYOD policy rollout, and ongoing cybersecurity improvements
• Prioritize and manage competing projects with a clear sense of urgency and follow‑through

• Own, administer, and continuously optimize the Microsoft 365 environment, including SharePoint architecture, permissions, governance, and user adoption
• Identify and implement underutilized M365 capabilities that can improve collaboration and efficiency across the agency

• Build and maintain comprehensive IT documentation, SOPs, and system guides so that institutional knowledge lives with the organization — not with any one individual
• Ensure documentation stays current as systems and processes evolve

• Partner with departments across the agency to identify inefficiencies and deliver technology solutions that improve how work gets done
• Serve as a proactive advisor — bringing ideas to the table before problems arise
• Own the company’s full software portfolio — conduct regular audits for redundancy, eliminate unused licenses, identify gaps, and ensure every platform is actively delivering value
• Manage vendor relationships, renewals, and contract terms across the software stack