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Senior Manager, AI-Driven Quality Enablement
Job in
Glastonbury, Hartford County, Connecticut, 06033, USA
Listed on 2026-08-20
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
AI Business & Operations
Job Description & How to Apply Below
Travel Insured International, a Crum & Forster company, is hiring a Quality Enablement Senior Manager to lead technology-enabled quality assurance, including transcript quality, conversation insights, and AI governance across contact center and claims operations.
You will oversee standards, remediation, and continuous improvement, partnering with Operations, Claims, Training, IT, Marketing, and vendor partners to translate quality data into measurable business value.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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