Infrastructure Administrator

job details

job location: academy - parks and rec, facilites, it - glastonbury, ct 06033

position type: full time

salary range: $37.06 - $46.34 hourly

this role with the information technology division is 37.5 hours per week, monday through friday from 8:00 a.m. To 4:30 p.m., and is fully on-site (remote/hybrid option is not available). This position is eligible for all full-time benefits available for non-affiliated staff with the town of glastonbury.

under broad supervision of the director of information technology, incumbent is responsible for ensuring the security, availability, reliability, performance, and lifecycle management of the town's enterprise technology infrastructure. The position plans, implements, administers, monitors, and supports infrastructure services, including servers, networks, cloud services, cybersecurity, endpoint computing, enterprise applications, unified communications, and related technologies. The position researches, evaluates, and recommends technology solutions that improve operational efficiency, strengthen cybersecurity, support business continuity, and advance the town's strategic technology objectives.

• infrastructure & systems administration – administers the town's enterprise infrastructure, including servers, storage, virtualization, operating systems, backup and recovery systems, and cloud services.
• network services – administers secure and reliable network services, including lan/wan, wireless, internet connectivity, vpn, firewalls, and monitoring systems.
• cybersecurity & identity management – manages authentication, user access, endpoint protection, vulnerability remediation, security updates, and cybersecurity controls.
• endpoint services – coordinates deployment, lifecycle management, maintenance, and support of desktops, laptops, mobile devices, printers, and related technologies.
• enterprise application support – supports enterprise and departmental applications through implementation, upgrades, troubleshooting, integrations, and vendor coordination.
• technology planning & projects – researches, evaluates, recommends, and implements infrastructure improvements, automation, technology standards, purchasing recommendations, and capital projects.
• collaboration & customer service – partners with departments, vendors, consultants, and managed service providers to deliver technology solutions and responsive support.
• documentation & continuous improvement – maintains documentation, asset inventories, configuration records, disaster recovery information, and recommends service improvements.
• emergency operations – participates in business continuity, disaster recovery, after-hours maintenance, and emergency response.
• contributes to a respectful and safe work environment by fostering a culture of positive communication and ethical behavior, with an emphasis on providing exceptional service to internal and external customers.

• performs other duties as required.

• maintains confidentiality of records and information as appropriate

• observes safe work practices
• observes state traffic laws
• represents the town in a professional and courteous manner; observes and respects the dignity of all persons

• regularly attends and is punctual for work

the above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task and responsibility. Incumbent must be able to perform essential duties with or without reasonable accommodation.

• considerable knowledge of
  • enterprise information technology infrastructure, including servers, virtualization, storage, cloud computing, operating systems, backup and recovery systems
  • network administration, including local and wide area networks, wireless networks, firewalls, virtual private networks, network monitoring, and telecommunications
  • cybersecurity principles, identity and access management, endpoint security, vulnerability management, disaster recovery, and business continuity
  • enterprise computing platforms, identity management services, cloud services, and end-user computing technologies
• skilled…