AVP, Engineering & QA

Crum & Forster Company Overview

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

The AVP, Engineering & Quality Assurance is the engineering leader accountable for the people, delivery, and operational excellence of TII's software development and quality assurance teams. Whereas the Principal Solution & Software Engineering Architect defines architectural standards and modern engineering patterns,
the AVP leads the teams, Agile Release Trains, and run-time operations that transform those standards into delivered, reliable, and scaled outcomes.

Reporting to the VP, Digital Transformation, the AVP leads engineering/quality assurance leads and delivery teams; owns hiring, performance, and career development; is accountable for delivery predictability, quality, and service reliability; and drives the operational adoption of AI-assisted engineering across the organization. This is a hands-on leadership role that balances people leadership, delivery accountability, and technical credibility—translating strategy into execution that supports TII's $2.5B growth target and expansion into new distribution channels.

• Lead, hire, and develop engineering managers, software engineers, and QA, building a high-performing, engaged organization.
• Own performance management, coaching, career development, and technical leadership development across the teams.
• Drive organizational design and workforce planning to scale engineering capacity with business growth.
• Establish succession plans and a strong technical leadership bench.

• Own end-to-end software delivery accountability—SDLC, Agile practices, and release management across the Agile Release Trains.
• Ensure delivery predictability, development velocity, and on-time/on-scope outcomes.
• Drive the operational adoption and scaling of the standards, patterns, and accelerators defined by the Principal Architect.
• Partner with Product Ownership and RTEs to align capacity, prioritization, and commitments.
• Hands on tactical engineering leader

• Operationalize AI-assisted engineering practices (Git Hub Copilot, Azure OpenAI, AI-assisted testing) across teams, translating the Architect's guardrails into day-to-day team practice.
• Champion responsible AI adoption—balancing productivity gains with quality, security, IP, and compliance.
• Measure and improve engineering productivity and quality using data (DORA metrics, cycle time, defect rates, AI-adoption metrics).

• Embed Dev Sec Ops , CI/CD, test automation, and secure-by-design practices as team norms.
• Drive code quality, engineering discipline, and continuous improvement.
• Ensure engineering practices align to the architectural standards and Azure Well-Architected principles set by the Architect.

• Own run-time operational accountability—incident response, service reliability, availability, capacity planning, disaster recovery, and business continuity.
• Establish on-call, monitoring, and observability practices that keep services resilient and always-on.
• Lead post-incident reviews and drive systemic reliability improvements.

• Serve as a leadership-team member with executive…