FileNet Bus Sys Analyst - IT

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior).

Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces”. At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

• Health, Dental & Vision plans (HSA & PPO options)
• 401(k) with company match + financial advisor access
• Tuition reimbursement & student loan assistance
• Paid parental leave
• Counseling and mental wellness support
• Flexible work and in‑office schedules

Whether you’re just starting your career or looking to grow it, Atlantic Casualty is where talent thrives, and teamwork drives success.

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

Performs duties to draft, analyze and evaluate project specifications along with the related functionality and workflow for company computer systems. Performs computer system testing (performance, functionality, and compatibility), table set‑up, verification of test results and completes detailed documentation to assure quality products are implemented. Supports user base and programming staff to ensure successful operation of systems and conformance to requirements.

• Analyze, understand, and evaluate documentation to determine if all required specifications are well defined and precise.
• Completes checklist on projects if available, create if applicable.
• Communicate with management, end‑users, team members for clarification, additional or necessary information.
• Develops documentation on communications which may change or revise specifications.
• Documents discrepancies found or reported on the functionality of the system.
• Provide written documentation on new functionality, enhancements and/or procedural changes caused by code changes.
• Responsible for documentation on all assigned tasks.
• Document, update and maintain Issues list and BA's project files.
• Responsible for table set‑up and maintenance efforts.
• Apply testing skills to ensure quality assurance on table changes, new code, modified code, or enhancements so the changes meet the specified requirements.
• Follows project plans, as they are developed, to completion in a timely and efficient manner, consistent with departmental objectives.
• Ensure all assignments are documented, tracked, and monitored correctly.
• Communicate assignments/project(s) status on a regular basis. Inform managers, users and others as needed on status of open issues and planned resolutions to those issues. Offer ideas and/or solutions to make systems, procedures, workflows more productive and efficient.
• Perform various other duties as assigned.

• High school diploma or general education degree (GED); or twelve months related experience and/or training in insurance; or equivalent combination of education and experience.
• Knowledge of Word and Excel is highly recommended.
• Experience with insurance or SQL language preferred.

• Oral and written communication skills for contact with Managers, users, agents, and technical staff.
• Ability to analyze and understand requirement specifications for functionality, performance, workflow, and programming needs.
• Test, resolve issues, compile, and maintain detail documentation for issues, solutions, and results.
• Work on multiple assignments at once in a timely and efficient manner to meet scheduled completion requirements.
• Ability to work well under pressure.
• Support co‑workers to meet departmental objectives. Good interpersonal and organizational skills.
• Experience with insurance or SQL language preferred.