Accounts Receivable Supervisor​/Manager

Description We are looking for an experienced Accounts Receivable Supervisor/Manager to oversee regional receivables operations in Glen Allen, Virginia. This role leads a high-performing team responsible for accurate cash posting, disciplined collections, customer credit controls, and timely reconciliation activities. The ideal candidate brings strong leadership skills, sound financial judgment, and the ability to strengthen processes that improve accuracy, compliance, and service across the AR function.

Responsibilities:

- Guide and develop the regional accounts receivable team by assigning priorities, coordinating schedules, mentoring staff, and addressing complex issues that require escalation.

- Oversee the timely and accurate application of customer payments received through multiple channels, ensuring transactions are recorded correctly and routing issues are resolved without delay.

- Perform daily reconciliation between prior-day bank activity and ledger records, document results through a controlled review process, and investigate discrepancies down to the transaction level.

- Manage receivable balances across multiple company entities, applying funds only to the appropriate customer accounts and referenced invoices based on remittance details.

- Maintain compliance with state-specific collection and payment requirements, including regulated markets, credit-term rules, and other receivable practices that require coordination with compliance partners.

- Administer customer credit holds and order blocks in accordance with policy, support credit evaluations using financial information and reporting tools, and ensure approvals are properly documented before release.

- Drive organized collection efforts using aging analysis, collaborate with sales leadership on account strategies, and escalate delinquent matters to outside agencies or legal channels when appropriate.

- Research and resolve short payments, deductions, disputes, unapplied cash, and on-account balances by partnering with internal teams and maintaining complete supporting documentation.

- Support monthly subledger-to-general-ledger reconciliation, contribute to reserve and bad-debt reviews, and provide reporting needed to meet close deadlines.

- Identify and implement improvements that enhance automation, strengthen controls, and increase the speed and accuracy of accounts receivable processes. Requirements

+ Bachelor's degree in Accounting, Finance, or a related field from an accredited institute is required.

+ 7+ years of progressive accounts receivable or related supervisory experience is required.

+ Proven experience in accounts receivable leadership, including supervision of staff responsible for cash application, collections, and billing support.

+ Strong knowledge of commercial collections, aging management, cash posting, and customer account reconciliation.

+ Ability to review payment activity across multiple channels and ensure accurate recording within financial systems.

+ Experience handling credit controls, dispute resolution, deductions, and escalated customer receivable issues.

+ Solid understanding of general ledger interaction, month-end reconciliation, and audit-ready documentation practices.

+ Strong analytical and problem-solving skills with the ability to investigate variances and resolve issues at a detailed level.

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