Business Operations Manager

About MCIM

MCIM is how critical facility operators make every data center stronger. With a purpose-built platform and real-time analytics, MCIM eliminates silos, removes blind spots, and ensures operators never go it alone in managing mission-critical infrastructure.

For too long, data centers have operated with fragmented tools, inconsistent workflows, and unreliable data, capping their potential. MCIM unites operations, maintenance, capital planning, and reliability intelligence into one comprehensive platform built specifically for mission‑critical environments.

• No silos — one platform that unites workflows across sites and teams

• No blind spots — clean, first‑party data and benchmarking that drive better decisions

• No going it alone — a consultative partner dedicated solely to data center operations

Trusted by leading colocation providers, hyperscalers, and global financial institutions, MCIM is purpose‑built to support the complexity, density, and uptime demands of modern digital infrastructure.
The Business Operations Manager plays a critical role in advancing company priorities by translating strategic objectives into coordinated, executable programs across the organization. This individual serves as a central business operations partner to senior leaders and cross-functional teams, helping establish operating rhythms, drive accountability, improve organizational processes, and ensure the company’s highest-priority initiatives move from strategy to execution.

Because of their cross-functional perspective and ability to operate across multiple areas of the business, the Business Operations Manager will manage complex enterprise initiatives, oversee key company operating processes, and create the structure, visibility, and follow-through necessary to drive results.

Job Responsibilities

• Strategic Program Management:
  Prioritize, define, organize, and drive end-to-end strategic programs, including goals, timelines, dependencies, deliverables, owners, and success measures. Manage a portfolio of complex initiatives spanning multiple departments and ensure resources remain focused on the programs generating the greatest strategic enterprise value.

• OKR Program Management:
  Own and continuously improve the company-wide Objectives and Key Results (OKR) program. Partner with senior leaders and functional teams to establish meaningful objectives and measurable key results, facilitate planning and review cycles, monitor progress, identify areas of risk, and drive accountability for results.

• Senior Leadership Team Operations:
  Manage the operating cadence and effectiveness of the Senior Leadership Team, including meeting planning, agenda development, preparation of materials, coordination of strategic topics, documentation of decisions and action items, and follow-through on commitments. Help ensure leadership discussions remain focused on the company’s most important priorities and translate into clear organizational action.

• Strategic Initiative Execution:
  Partner with executive and functional leaders to translate strategic priorities into actionable plans. Establish program objectives, milestones, dependencies, risks, ownership, and success metrics while maintaining visibility into progress and escalating issues when necessary.

• Business Process Improvement:
  Identify opportunities to improve the way the organization operates and lead the development, implementation, and continuous improvement of scalable business processes, operating practices, templates, and management tools.

• AI Tiger Team Operations:
  Serve as the business operations liaison to the company’s AI Tiger Team, helping coordinate initiatives, stakeholders, priorities, dependencies, decisions, and follow-through. Support the organization in moving high-value AI opportunities from exploration into disciplined execution and adoption.

• Cross-Functional Alignment:
  Build strong relationships across departments and serve as a connective point between teams. Facilitate communication, clarify ownership and dependencies, identify potential gaps, and ensure stakeholders remain aligned around shared objectives and timelines.

• Executive Visibility & Reporting:
  Develop…