Principal Business Process Consultant - ServiceNow

RGP is seeking a Principal Functional Consultant for Strategic Portfolio Management (SPM) to join our growing Service Now Practice. This senior, client-facing role leads portfolio and work management transformation, functional solution design, and value realization across complex Service Now engagements.

The Principal Functional Consultant serves as a trusted advisor to executives, portfolio leaders, product owners, program and project leaders, enterprise Agile teams, resource managers, and delivery teams. This individual translates strategic objectives and operating-model requirements into scalable Service Now solutions that help clients prioritize investments, allocate resources, manage work, and measure business value.

Base Pay Range: $160,000 - $180,000

Other Compensation:
Incentive Compensation

* As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*

• Lead executive interviews, discovery sessions, maturity assessments, and design workshops to define strategic portfolio management objectives, desired outcomes, priorities, and transformation roadmaps.
• Assess current-state portfolio structures, governance models, investment processes, intake channels, funding practices, delivery methodologies, resource management, reporting, and supporting technologies.
• Develop practical future-state recommendations that align strategy, investments, capacity, funding, delivery, and value measurement.
• Advise clients on Service Now SPM leading practices and out-of-the-box-first design across Strategic Planning Workspace, Portfolio Planning, Demand Management, Project Portfolio Management, Project Workspace, Resource Management Workspace, Enterprise Agile Planning, Collaborative Work Management, financial planning, roadmaps, goals, and reporting and analytics.
• Help clients establish scalable portfolio operating models encompassing demand intake, evaluation, prioritization, approval, funding, execution oversight, and benefits realization.

• Define the functional solution architecture in partnership with solution and technical architects, including portfolio structures, goals, investments, demands, programs, projects, products, resource plans, financial plans, work items, roadmaps, governance workflows, and performance measures.
• Translate business needs into clear epics, user stories, process flows, functional requirements, acceptance criteria, decision logs, and traceable design documentation.
• Design intake and prioritization models that support consistent evaluation of ideas, demands, projects, products, and other investment requests.
• Define functional requirements for business cases, scoring models, approval paths, planning scenarios, funding decisions, cost and benefit tracking, resource capacity, allocations, and forecasting.
• Design delivery models that support project, product, Agile, hybrid, and collaborative work while maintaining appropriate enterprise governance and visibility.
• Facilitate design decisions by presenting alternatives, benefits, constraints, risks, and downstream impacts while protecting platform sustainability and upgradeability.
• Define reporting, dashboards, key performance indicators, and value measures that provide visibility into portfolio health, investment performance, delivery progress, resource utilization, financial performance, and strategic alignment.

• Provide functional leadership throughout the engagement lifecycle—from discovery and strategy through design, configuration, testing, deployment, adoption, and optimization.
• Partner with client product owners and delivery teams to establish and manage a prioritized backlog aligned with agreed business outcomes and implementation scope.
• Guide configuration reviews, sprint demonstrations, functional testing, user acceptance testing, readiness activities, training, knowledge transfer, and adoption planning.
• Ensure functional deliverables are complete, consistent, traceable, high quality, and aligned with client objectives and RGP delivery standards.
• Provide functional governance across work streams, proactively identify scope, process, data, and design risks, and partner with project leadership to resolve issues.
• Collaborate with architects,…