Mortgage Customer Service Specialist

Description

As an employee of Citizens Bank, you become part of an organization committed to serving customers, colleagues, and communities. Citizens Bank is an established financial services company that offers comprehensive benefits, encourages career development, and provides a stable work environment. Citizens Home Mortgage is an end‑to‑end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor throughout the mortgage process.

As a Home Mortgage Customer Service Representative you’ll handle service‑related inbound customer service calls. We’re looking for forward‑thinking problem solvers who can provide world‑class customer service to our mortgage customers.

• Tentative start date 04/27/2026
• Willingness to work a schedule that is primarily Monday‑Friday 1st shift
• High school diploma or GED
• One or more years of customer service or sales experience

• Competitive salary with outstanding benefits such as medical, dental, and generous paid time off policy
• A total rewards package that includes up to $7k/year in tuition assistance
• Opportunities to grow your career with a company that values career progression
• Access to 401(k) with corporate match and Employee Stock Purchase Program
• Access to best‑in‑class colleague offers on Citizens Bank products and services

Hours per week: 40.

Work schedule:

Monday – Friday, 9am – 6pm Eastern time. In office for a minimum of the first 90 days. Training hours are Monday‑Friday from 9am – 6pm E‑time for approximately 8 weeks. After completing training there may be opportunity for a hybrid schedule.

Comp: $20.00 per hour.

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, history or record of a disability, ethnicity, gender, gender identity or expression, genetic information or characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state, and/or local laws.

Employment decisions are based solely on merit, qualifications, performance, and capability.

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date: 03/26/2026