Equipment Coordinator

Imagine yourself…

• Doing meaningful work makes an everyday impacton the world around you.
• Owning your ambition and fueling your career growth.
• Collaborating with a vibrant, inclusive, global team.

It’s possible with a role at Chem Treat.

Chem Treat, a Veralto company, is the nation’s largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers—from power producers to food and beverage companies to the automotive industry—helping them grow their businesses while protecting people and the environment.

When you join the Chem Treat team and the broader Veralto network, you’ll have the chance to shape the future of our planet and the future of your career. You’ll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world’s vital water resources.

Learn more about how our team is maximizing the power of water: (Use the "Apply for this Job" box below)./3vH5

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We offer:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

Reporting to the Customer Support Supervisor
, the Equipment Coordinator is responsible to fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests (averaging 20 - 30 requests a day), while also handling phone requests (averaging 20 - 30 phone calls a day). The Equipment Coordinator provides unscripted, customized professional service with the expectation that the Coordinator has sole ownership over the resolution within a 48-hour window.

Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday.

This position is part of the Corporate Services department located in Glen Allen, VA and will be on-site
.

In this role, a typical day will look like:

• Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and custom panels
• Setting up and maintaining tanks in internal database
• Working directly with vendors for costing and technical assistance
• Handle equipment returns and expedites from start to finish
• Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax
• Support the sales force to resolve complex situations
• Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
• Review customer Purchase Orders (PO) for order entry
• Accurately place text-based, customer PO, and e-mail chain orders
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Determine appropriate formula to calculate salesman cost based on Chemtreat pricing
• Discern commission decisions at order entry time and take action as necessary
• Determine freight charge routing and allocation to properly apply freight charges to customers.
• Phone Support (Back Up Phone Support Team & Ecom Support)
• Place phone orders as needed
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Control the phone calls (direction, pace, tone)
• Diffuse irate callers

The essential requirements of the job include:

• Associate s Degree, Bachelor s Degree Preferred
• 2-3 years of business and/or customer contact center experience preferred
• Technical equipment knowledge preferred

Supplemental Responsibilities

• Ability to understand lean manufacturing metrics as they relate to daily performance measures
• Develop and share best practices with team
• Understand and adapt to change in processes and procedures.
• Additional duties as assigned
• Other duties as assigned

Other Information

• Comprehensive 60-day training program, including but not limited to supporting the customer contact center.
• Cross-training in other areas within the department
• 18-24 months’ commitment in Corporate Services
• Development opportunities for company growth if so desired

Knowledge & Skills

• Technical, Analytical skills and business…