Customer Service Representative

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve.

Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care.

Global Reach with a Local Touch
140+ years serving healthcare

Over 14,000 teammates worldwide

Serving healthcare partners in 80 countries

Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
40+ distribution centers

Portfolio of 300 propriety and branded product offerings1,000 branded medical product suppliers4,000 healthcare partners served

Benefits

Comprehensive Healthcare Plan
- Medical, dental, and vision plans start on day one of employment for full-time teammates.

Educational Assistance
- We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

Employer-Paid Life Insurance and Disability
- We offer employer-paid life insurance and disability coverage.

Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

Paid Leave
- In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

POSITION SUMMARY Supports the Owens & Minor Customer Experience by providing superior customer service to clients using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, backorder management, and credits) on the Customer Service team as needed. Acts as senior customer point of contact in a manner that maximizes customer satisfaction. Senior CSR level with more one on one interaction with the customer.

The anticipated pay range for this role is as follows: up to $24 hr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

RESPONSIBILITIES General Customer Service Responsibilities
· Responsible for customer experience, maintaining a professional demeanor during entire interaction with customers.
· Answers incoming inquiries in a professional, courteous, and efficient manner. Provides superior service to clients resulting in high rate of first contact resolution.
· Acts as an internal champion for customer experience.
· Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within Customer Service or other internal O&M team, using smart customer‐focused decision-making skills; forwards all non‐essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate.
· Follows up on all outstanding tasks to ensure completion and provides updates to customers as needed.
· Anticipates, and where appropriate, mitigates any issues before they can negatively impact on the…