Data Entry Clerk

We are seeking a motivated, entry-level Data Entry Processor to join our team. This role is ideal for someone who enjoys helping others, thrives in a collaborative environment, and is looking to build a career in client services. We're looking for a team player with excellent communication and problem-solving skills who is eager to learn and deliver outstanding customer support.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, providing exceptional service and support via phone and email.
• Troubleshoot client questions, research issues, and provide timely, accurate resolutions.
• Prioritize customer inquiries to ensure a high level of responsiveness and client satisfaction.
• Review, update, and enter information into internal systems to resolve exceptions and maintain accurate account records.
• Build and maintain positive, professional relationships with clients, agents, and internal teams.
• Document customer interactions, resolutions, and recurring issues for future reference.
• Take ownership of client concerns, follow through on outstanding requests, and elevate complex issues when appropriate.
• Analyze customer feedback, service requests, and satisfaction trends to identify opportunities for process improvements and enhanced client experiences.
• Collaborate with teammates across departments to ensure efficient service and successful client outcomes.

What We're Looking For

• Strong verbal and written communication skills.
• A positive attitude with a willingness to learn and grow.
• A collaborative, team-oriented mindset.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office; experience with CRM or client management systems is a plus, but not required.