Mortgage Default Management & Loss Mitigation Lead

Cap Center exists to help clients achieve all their home ownership goals. By bringing mortgage, realty, and insurance services together in one place, we deliver first-in-class service and one-of-a-kind financial benefits—most notably our Zero Closing Cost mortgage.

Founded in Richmond, Virginia in 1997, our mission is to protect clients through life’s most important financial decisions and make the home ownership experience simpler, faster, and more affordable by eliminating unnecessary fees, reducing friction, and aligning every service around the client’s best outcomes. Our growth has been fueled by thousands of satisfied, repeat clients and a strong reputation built on trust, transparency, and word-of-mouth referrals.

Cap Center is seeking an experienced and entrepreneurial mortgage servicing professional to lead the development of a new business line in default management. This role offers a unique opportunity to shape operations from the ground up, delivering meaningful impact on both business outcomes and customer experiences.

The ideal candidate will have expertise in collections, loss mitigation, and default management, with the ability to design and optimize processes, lead cross‑functional initiatives, and ensure compliance with GSE, Agency, regulatory, and corporate standards.

• Develop, implement, and maintain policies and procedures for default management, including collections, loss mitigation, and foreclosure.
• Provide guidance and support to borrowers, helping them explore solutions to bring their loans current or pursue alternative options.
• Manage delinquency and foreclosure timelines, ensuring all GSE and Agency requirements are met.
• Oversee default reporting to GSEs, Agencies, auditors, regulators, and internal stakeholders.
• Evaluate borrowers for loss mitigation strategies, including repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and potential refinancing.
• Supervise foreclosure and REO processes to ensure operational efficiency and regulatory compliance.
• Collaborate with customer service, internal teams, and external vendors to deliver exceptional borrower experiences.
• Analyze loan data to generate actionable insights that enhance performance and operational effectiveness.
• Lead and support special projects, continuous improvement initiatives, and ongoing compliance training.

• 4–7+ years of experience in mortgage servicing, with a focus on collections, loss mitigation, and default management.
• Demonstrated success leading mortgage servicing projects and operational enhancements.
• Strong knowledge of GSEs and Agency requirements (Freddie Mac, Fannie Mae, Ginnie Mae).
• Expertise in borrower workout options and default resolution strategies.
• Excellent communication skills, with the ability to collaborate effectively across teams and engage professionally with borrowers.
• Entrepreneurial, proactive, and results‑oriented mindset, capable of managing multiple high‑impact initiatives.
• Analytical and detail‑oriented, translating complex data into actionable insights.
• Comfortable leveraging technology, including AI and machine learning tools, to optimise servicing processes.
• Familiarity with FICS servicing system preferred.
• Bachelor's Degree from an accredited college or university.

We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity

Employer:

Veteran/Disability.