Mortgage Operations Support

Job Description Mortgage Operations Support – Retail & Correspondent Desk (Contract)

Location: Glen Allen, VA (Hybrid – 4 days onsite)
Pay Rate: $23.58/hour (W2)
Duration: 6 Months
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Interview Process: One round via Microsoft Teams

We are seeking a detail-oriented and dependable contractor to support Mortgage Operations within the Retail and Correspondent Lock Desk. This role partners closely with Loan Officers, Lenders, and cross-functional teams to ensure accurate and timely maintenance of loan data, lock updates, and pricing changes.

The ideal candidate brings strong analytical and mathematical skills, a foundational understanding of mortgage terminology, and the ability to thrive in a high-volume, collaborative environment.

Immediate coverage is required.

• Process loan updates including locks, relocks, extensions, renegotiations, and rate changes in accordance with pricing and eligibility guidelines
• Perform manual lock maintenance for Retail and Mortgage Loan Officers
• Assist with testing, validation, and documentation during pricing and eligibility rule rollouts
• Support reporting, tracking, and audit activities to ensure transparency, compliance, and operational accuracy
• Manage high email volume across 4 shared inboxes (30–50 emails per inbox daily)
• Communicate effectively with internal partners to resolve loan pipeline issues
• Maintain accurate and efficient data entry within mortgage systems

• Primary Platforms: Empower, SPARK (proprietary system), Encompass, Polly Ex
• Microsoft Office Suite (strong Excel proficiency required)

• Strong attention to detail
• Above-average mathematical skills (fractions, percentages, pricing calculations)
• Basic understanding of mortgage terminology (credits, debits, rates)
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated commitment to high-quality customer service
• Accurate and efficient data entry skills
• Ability to collaborate effectively across teams

No college degree required

• Prior mortgage industry experience (Lock Desk experience not required)
• Experience with Empower, Encompass, or Polly Ex

This is a high-touch, collaborative role requiring strong communication skills and operational precision. Ideal for candidates seeking hands‑on mortgage operations experience within a structured and team-oriented environment.