Business Support Analyst; CTZJP

Overview

Requisition

Title:

Business Support Analyst

Job Location:

Glen Allen, VA, 23059

Job Duration: 6 months+ Extension

Schedule:

Monday-Friday, 8 AM - 5 PM. In-Office: 4 days/week.

We are seeking a detail-oriented and reliable temporary contractor to support the Mortgage operations of the Retail and Correspondent Desk. This role will collaborate closely with Loan Officers, Lenders, and other internal departments and individuals to ensure the accurate and timely maintenance of customer loan data. The ideal candidate will bring a foundational understanding of mortgage operations, strong analytical and mathematical abilities, and a commitment to operational excellence.

• Process loan updates and lock changes in alignment with established pricing and eligibility guidelines.
• Assist in the testing, validation, and documentation of updates to pricing and eligibility rules.
• Support reporting, tracking, and audit activities to promote transparency, accuracy, and compliance across Lock Desk operations.
• Communicate effectively with internal partners to resolve issues and ensure smooth loan pipeline management.
• Lock maintenance support for retail and mortgage loan officers.
• Manual updates to locks, Relocks, Extensions, rate changes, and renegotiations.
• Reporting and testing during pricing/eligibility rule rollouts.
• Email Volume: 4 inboxes, 30-50 emails/day each.
  
  Collaboration:
  
  High-touch role; works closely with colleagues.

• Above average mathematical skills, including the ability to accurately work with fractions, percentages, and basic calculations essential to pricing and lock scenarios.
• Proficiency in Microsoft Office Suite, with strong capabilities in Excel.
• Prior experience in the mortgage industry preferred.
• Excellent written and verbal communication skills.
• Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Strong analytical thinking, attention to detail, and problem solving abilities.
• Demonstrated commitment to high quality customer service in a fast paced environment.
• Ability to work collaboratively with cross functional teams.
• Accurate and efficient data entry skills.
• Experience with Empower, Encompass, or Polly Ex is a plus.
• Strong attention to detail.
• Basic math and mortgage terminology (credits, debits, rates).
• High communication skills.

Primary Platforms:
Empower, SPARK (Proprietary software/system), Encompass, & Polly Ex.

• Mortgage experience (Lock Desk not required).
• Experience with Empower, Encompass, Polly Ex.

One round via Microsoft Teams.