Mortgage Escrow Manager

Position: Home Mortgage Escrow Manager
Description

The Escrow Analysis & Mortgage Insurance Manager is responsible for leading the day-to-day management of escrow analysis and mortgage insurance operations within Home Mortgage Servicing. This role ensures accurate execution of escrow processes, compliant mortgage insurance handling, and timely resolution of complex and escalated customer issues.

As a hands-on operational leader, you will oversee a team, partner across servicing functions, and collaborate with vendors to support efficient operations and deliver a strong customer experience. This role plays an important part in maintaining a compliant, customer-focused environment while supporting team and departmental goals.

Primary Responsibilities

Operational Oversight & Execution

* Oversee escrow analysis activities, ensuring accuracy, timeliness, and compliance with RESPA, investor (FNMA/FHLMC), and internal guidelines

* Manage mortgage insurance processes, including PMI lifecycle support and customer communications

* Monitor workflows, production levels, and backlogs to meet service level agreements (SLAs)

* Ensure proper handling of escrow shortages, surpluses, and account adjustments
*