Mortgage Operations Support

Summary:

• Location: Glen Allen, VA (Onsite – 4 days/week) or Franklin, TN
• Schedule: Monday–Friday | 8:00 AM – 5:00 PM - Hybrid
• We are seeking a detail-oriented and reliable temporary contractor to support Mortgage Operations within the Retail and Correspondent Lock Desk. This role partners closely with Loan Officers, Lenders, and internal teams to ensure accurate and timely loan maintenance activities while supporting pricing, eligibility updates, reporting, and operational processes.

• Process loan updates and lock changes according to pricing and eligibility guidelines.
• Perform manual lock maintenance activities including relocks, extensions, rate changes, and renegotiations.
• Support retail and mortgage loan officers with lock-related operational requests.
• Assist with testing, validation, and documentation of pricing and eligibility rule updates.
• Prepare and maintain reporting, tracking, and audit documentation to support compliance and operational accuracy.
• Manage and respond to high-volume email communication across multiple inboxes (30–50 emails per inbox daily).
• Collaborate with internal stakeholders to resolve loan pipeline issues and maintain smooth workflow execution.
• Ensure accurate and efficient loan data entry and maintenance.
• Deliver high-quality customer service while meeting operational deadlines.

• Strong attention to detail and organizational skills.
• Above-average mathematical ability including fractions, percentages, rates, credits, debits, and pricing calculations.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and manage workload effectively in a fast-paced environment.
• Strong analytical, problem-solving, and time-management skills.
• Ability to collaborate effectively with cross-functional teams.
• Accurate and efficient data entry skills.
• Mortgage industry experience preferred (Lock Desk experience not required).
• No college degree required.

• Experience with mortgage systems including Empower, Encompass, Polly Ex, and SPARK (proprietary platform).
• Familiarity with mortgage pricing, lock maintenance, and eligibility processes.