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Mortgage Servicing Ops Lead - QA & Process Improvement
Job in
Glen Allen, Henrico County, Virginia, 23060, USA
Listed on 2026-08-30
Listing for:
Citizens Bank
Full Time
position Listed on 2026-08-30
Job specializations:
-
Finance & Banking
Financial Compliance, Risk Manager/Analyst
Job Description & How to Apply Below
Citizens Bank is seeking an HM Servicing Ops Lead to provide operational and analytical support for Default Home Mortgage leadership, focusing on loan modifications and related mortgage default functions. The role involves daily execution, monitoring, and issue resolution with senior team collaboration.
Responsibilities include QA/QC, risk awareness, and cross-functional collaboration to improve processes, data quality, and controls.
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