Vendor Account Coordinator

THIS POSITION WORKS ON-SITE AT OUR GLEN ALLEN, VA LOCATION

Department: Network Operations
Reports To: Network Operations Manager
Travel: May require 15-45% travel within the state of Virginia

The Network Operations Coordinator is responsible for supporting the health and operational performance of the transportation provider network within the assigned market. This role assists with provider onboarding, credentialing, compliance tracking, performance monitoring, and digital platform utilization. The position also includes conducting vehicle inspections and traveling across the state of Virginia in a company vehicle to work directly with providers in the field.

The Network Operations Coordinator provides essential operational support to ensure providers meet organizational standards and that network capacity and quality remain strong.

• Support efforts to monitor and maintain network health by identifying capacity gaps and tracking provider availability.
• Assist with outreach to potential new providers and support ongoing network development activities.
• Prepare and maintain documentation related to network initiatives.

• Support the onboarding of new transportation providers, including collecting and verifying required documentation.
• Track contract status, renewal timelines, and credentialing requirements.
• Maintain accurate and organized records related to vehicles, drivers, and compliance documentation.

• Track and report on provider performance metrics to support Manager oversight.
• Notify providers of compliance issues, missing documents, or corrective actions needed.
• Assist in coordinating corrective action steps at the direction of the Manager.

• Conduct vehicle inspections to ensure compliance with safety, credentialing, and organizational standards.
• Document inspection findings, follow up on deficiencies, and ensure timely provider corrections.
• Drive a company vehicle to provider locations throughout Virginia to conduct inspections, training support, site visits, and other operational tasks.
• Serve as an on‑site representative of Network Operations during field visits.
• Serve as a first point of contact for providers needing assistance with platform access, onboarding, and troubleshooting.
• Escalate system issues as appropriate and support provider adoption of digital tools.
• Assist in provider training related to digital platforms and operational technology.

• Maintain consistent communication and positive working relationships with transportation providers.
• Support planning and coordination of quarterly provider meetings, including preparation of materials.
• Assist in executing follow‑up tasks from provider meetings and network communications.

• Receive, document, and elevate provider issues or complaints.
• Conduct basic quality and compliance checks on reports, logs, and documentation.
• Ensure providers receive timely information on policy changes, credentialing updates, and process adjustments.

• Assist with special projects assigned by the Manager, including data collection, scheduling, and task coordination.
• Perform administrative duties such as report preparation, record management, and communication tracking.
• Other duties as assigned.

• This position does not have supervisory responsibilities.

• Strong verbal, written, and interpersonal communication skills.
• Ability to work independently, manage time effectively, and operate in field environments.
• High attention to detail with strong organizational skills.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to interact professionally with providers and internal teams.
• Basic understanding of credentialing, compliance, transportation operations, or related fields preferred.
• Comfortable driving long distances and conducting on‑site tasks.

Education: Associate degree preferred, or an…