Patient Coordinator

Overview

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service.

Position: Patient Coordinator - Full-time
Location: Glen Allen, VA
Organization: Ivy Rehab for Kids, part of the Ivy Rehab Network

• Greet and check-in patients
• Schedule appointments
• Answer incoming phone calls
• Verify insurance coverage
• Obtain necessary authorization
• Collect payments
• Process new patients
• Help the clinic maintain optimal performance
• Collaborate with clinicians and colleagues to support patient experience and clinic goals

• Best
  
  Employer:
  
  Recognized by Modern Healthcare for excellence in the industry and workplace culture
• Innovative Resources & Mentorship:
  Access to resources, mentorship, and career guidance
• Professional Development:
  Opportunities for career advancement through training programs in administrative excellence and leadership
• Exceeding Expectations:
  Deliver best-in-class care and witness exceptional patient outcomes
• Incentives:
  
  Full benefits package from the first month, generous PTO, paid holidays, and bonus incentives
• Partnerships:
  Collaborate with leaders like Hospital for Special Surgery (HSS) to enhance patient care
• Empowering Values:
  Teamwork, growth, and serving others

• 2+ years of administrative experience in a healthcare setting is preferred
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent time management and ability to multi-task in a fast-paced environment
• Self-motivated with a drive to exceed patient expectations
• Adaptability and positive attitude with fluctuating workloads
• Willingness to learn and grow
• Dedication to exceptional patient outcomes and quality of care

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.