Assistant Front Desk Manager

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Job Description

Objectives:
To supervise and perform the administration of all receptionist duties, ensuring exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and jovial front desk staff. Schedule appropriate coverage for the club at all times. Communicate all promotions, activities, and developments within the club to members.

Reports to:
Front Desk Manager, Assistant General Manager, and General Manager.

Performs all expectations/maintains all responsibilities of the Front Desk Attendant in addition to the following:

Game Plan

• Organize "zones" for specific tasks and appoint a receptionist/attendant to each zone to maintain efficiency.
• Schedule staff to provide appropriate coverage and submit to the Front Desk Manager by the 24th of each month.
• Reconcile end-of-month paperwork and submit to the corporate office.
• Complete daysheets and daily club and cafe deposits.
• Respond promptly and satisfactorily to members' concerns or comments related to the front desk.
• Attend department head meetings and inform staff of developments and upcoming events.
• Ensure front desk staff meet the expectations of the club manager.
• Hold regular department meetings for ongoing training and information sharing.
• Recruit, hire, and train necessary staff, completing paperwork for new hires and submitting to corporate before scheduling.
• Maintain current personnel records and complete Personnel Action forms when appropriate.
• Schedule orientations for new employees with the Assistant GM.
• Use disciplinary actions when necessary and properly document them; terminate substandard employees.
• Develop, implement, and evaluate front desk staff goals regularly.
• Provide ongoing feedback on job performance and conduct annual reviews.
• Communicate effectively with and provide constructive feedback to all department heads and management staff.
• Use proper chain of command and ensure staff does the same.
• Set an example of professional behavior and exceptional customer service for staff.
• Recite the mission statement and ensure staff work to fulfill the company's mission and vision.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services