Assistant General Manager - Element Marriott Short Pump

Assistant General Manager – GM Development Track Element by Westin | Short Pump, VA Full-Time | Leadership Position Our Vision

Our vision is to become a premier hotel development and management company committed to excellence through strategic growth, operational discipline, and continued innovation within the hospitality industry.

Our mission is to provide exceptional guest experiences through talented and engaged associates who are committed to delivering genuine hospitality.

We accomplish this by investing in our people through training, development, accountability, and career growth
, while maintaining strong operational and financial performance for our owners and investors.

We are seeking a driven and highly motivated Assistant General Manager to join the opening leadership team of the new Element by Westin in Short Pump, VA
.

This opportunity is specifically designed for an experienced hotel leader whose next career goal is to become a General Manager
.

The successful candidate will work closely with the General Manager and company leadership while gaining hands‑on experience across all major areas of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales, Revenue Management, Human Resources, financial performance, guest satisfaction, and Marriott brand compliance
.

This is not simply an AGM position. We are looking for a leader who wants to develop into a General Manager role within approximately 12 months
, based on demonstrated performance, leadership ability, operational knowledge, financial acumen, and organizational readiness.

As a member of the hotel's opening team, the Assistant General Manager will also play an important role in establishing the culture, operational standards, and service expectations of a brand-new property.

The ideal candidate is highly engaged, comfortable being visible throughout the hotel, willing to work alongside the team, and eager to take increasing ownership of the operation.

• Assist the General Manager with the overall operation and performance of the hotel
• Provide leadership and operational support across Front Office, Housekeeping, Food & Beverage, Engineering, and other hotel departments
• Serve as the acting hotel leader when the General Manager is unavailable
• Maintain a strong management presence throughout the property and actively support departments during high-volume periods
• Help establish operating procedures and service standards as part of the hotel's opening and stabilization
• Ensure departments operate efficiently, cohesively, and in accordance with company and brand expectations
• Identify operational challenges and implement practical solutions
• Participate in manager-on-duty responsibilities as needed

• Support department leaders and associates through coaching, training, accountability, and recognition
• Assist with recruiting, onboarding, training, and developing hotel team members
• Help establish a positive, professional, and performance-driven workplace culture
• Conduct or participate in employee coaching, evaluations, and performance discussions
• Develop future leaders within the hotel
• Promote open communication and teamwork across all departments
• Lead by example and maintain high expectations for professionalism, accountability, and guest service

• Maintain a visible presence throughout the hotel and engage regularly with guests
• Monitor guest satisfaction and respond promptly to concerns or service recovery opportunities
• Review guest feedback, surveys, online reviews, and brand performance metrics
• Identify recurring service opportunities and develop action plans for improvement
• Ensure the hotel consistently…