Solutions Integration Analyst Job Glen Allen area,Virginia USA,IT/Tech

Description

At Century Supply Chain Solutions, we power global supply chains for leading companies using our proprietary VIZIV platform - a cloud-based system providing real-time visibility, predictive insights, PO management, exception handling, and end-to-end operational control.

We are seeking a Solutions Integration Analyst who can combine deep supply chain knowledge, strong customer partnership, and technical problem-solving to drive meaningful improvements in customer supply chain operations and establish and maintain strategic customer relationships.

In this role, you will serve as a strategic partner to assigned customers, helping them optimize workflows, solve operational challenges, and maximize the value of the VIZIV platform. You will work closely with internal teams across operations, product development, and technology to deliver solutions that improve efficiency, reliability, and customer satisfaction.

This role blends customer success leadership, operational program management, and hands-on system problem-solving — ideal for someone who thrives at the intersection of logistics operations and technology-enabled solutions.

As a part of the team, you will enjoy:

Hybrid work schedule with three days required in office
Competitive Compensation with opportunity for advancement.
Excellent Benefits Package -- Includes medical, dental, vision, 401(k), company-paid life insurance, company paid short-term and long term disability, and voluntary life.
Paid time off through vacation, sick, and optional holidays
Advancement opportunities and career paths.
In-office events, parties and celebrations, Lunch & Learns, and off-site social gatherings throughout the year!

Requirements PROJECT MANAGEMENT

Receive customer requests for new features, reports, modules, or enhancements to VIZIV®.

Create Projects, Tasks, or Statements of Work (SOWs) to meet customer requirements.

Conduct feature and integration testing to ensure tasks are complete and released to production in line with requirements.

Proactively resolve issues or seek out solutions from team members. Where not possible to resolve, open HD tickets or create tasks for issues/inquiries which require further IT assistance. Inform customers and users of the project status on a regular basis until a solution is implemented.

Recognize critical issues and prioritize time and tasks accordingly to ensure as little customer workflow disruption as possible.

Minimize Century’s exposure and risk on each project/task by preparing and maintaining project plans for each major customer, orchestrating regularly scheduled meetings to provide progress reports to those customers, effectively applying Century’s methodology and enforcing project standards for each VIZIV® enhancement.

VIZIV® MODULE SUPPORT AND CONFIGURATION

Manage customer and vendor configurations within VIZIV®.

Proactively evaluate and anticipate account and vendor training needs based on the scope and size of the module and committed deliverables. Plan and document accordingly to meet these deliverables through hosted training meetings, open Q&A sessions, and through the maintenance, sharing, and distribution of a library of training materials.

Manage customer configuration and views to meet customer demands, including grid admin, MPP, PEP, PLE, and database tools.

Create proper specs for new reports and changes to existing reports.

Create proper specs for new interfaces or changes to interfaces.

CLIENT (INTERNAL AND EXTERNAL) PROJECT REVIEW AND SUPPORT

Participate in regular calls with and/or visit existing customers (where necessary) to identify possible enhancements or resolve operational or VIZIV® related issues.

Identify new process or system requirements from both internal and external customers and design process and IT solutions that address these requirements.

Identify customer pain points, recurring issues, black holes or manual processes and then find ways to further streamline through VIZIV® use or other integration points.

Participate in review sessions (QBRs) with select customers. Prepare material, attend, present, and lead customer meetings. Prepare in advance to speak intelligently on the status of…