ServiceNow Principal Solution & Technical Consultant, Public Sector

RGP is currently seeking a Principal Solution & Technical Consultant for Public Sector pre-sales support to join our Service Now practice. The role will be responsible for supporting client sales meetings, developing sales proposals including project scoping, sizing, resource plans and the configuration and delivery of product demonstrations for Service Now's product solutions to convey the business value of the platform and products.

The candidate must possess a strong understanding of Service Now products, platform and capabilities and be able to speak in detail to how they deliver on business value for clients. Up to 50% billable hours are required as a hands-on Technical Consultant on project-based and/or managed support client work.

This role is specifically focused on the federal market and requires someone who understands how government contracting works, including contract vehicles, task orders, teaming, acquisition timelines, proposal strategy, evaluation criteria, pricing/resource alignment, and compliance expectations. The right candidate is not simply a lead generator; they can take qualified opportunities, shape them with growth and solutioning teams, and own the Service Now federal mission lane from early client need through close and delivery transition.

• Own the Service Now federal mission lane by converting leads into shaped, qualified, and winnable federal pursuits.
• Partner closely with federal growth, capture, solutioning, delivery, pricing, contracts, and Service Now teams to shape client conversations, technical approaches, demos, staffing models, and proposal strategies.
• Bring practical understanding of federal contract vehicles and acquisition mechanics, including GWACs, IDIQs, BPAs, task orders, set-asides, teaming arrangements, procurement timelines, evaluation criteria, and proposal compliance.
• Lead pursuit shaping and client-facing solution strategy through close, maintaining accountability beyond initial lead identification.
• Assist the business development team to successfully close new business.
• Point person on pre-sales pitches and joint pursuit teams.
• Define, solution and size project proposals according to standards and effective strategies.
• Lead demonstrations to illustrate business value of the platform and products.
• Advise customers on industry and Service Now best practices.
• Prepare client-tuned proof of concepts and proof of value demonstrations leveraging DEMOHUB Partner Demo Instances.
• Interface with Service Now technical product teams as needed.
• Subject Matter Expertise on Service Now platform and product solutions.
• Identify improvements, new capabilities, industry trends and competitive landscapes.
• Achieve Service Now Practice and Individual KPIs and metrics as defined.

• Minimum 5 years demonstrated pre-sales solution consulting experience preferably with Service Now in the public sector (Federal, State).
• Minimum 5 years demonstrated deep functional and technical experience in Service Now implementations.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key technical decisions during pre-sales pursuits.
• Demonstrated experience in client-facing, technical consulting and advising roles.
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner.
• Strong attention to detail and creative problem-solving skills an absolute essential.
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Proven record of successfully managing business relationships.
• Demonstrated federal market experience, ideally with VA, HHS, DHA, or federal health/civilian agencies, with practical understanding of how federal buyers evaluate, fund, compete, and award professional services and Service Now work.
• Working knowledge of government contract vehicles, teaming/subcontracting models,…