Field Services Technician

Opportunity

IT Support Technician will provide direct end‑user technical support for the Virginia Information Technology Agency (VITA) contract, delivering comprehensive IT support for end users at customer sites throughout Virginia and surrounding areas. Responsibilities include installing, maintaining, and repairing equipment, integrated systems, and software at client or field locations; instructing customers in equipment operation; providing technical assistance; performing preventative maintenance; and troubleshooting equipment malfunctions to resolve problems in the shortest time possible.

• Provide technical/IT support for Commonwealth of Virginia
• Maintain system updates, ticketing, and asset management
• Perform break/fix software and hardware support, including OEM‑certified warranty repair
• Support end users who remotely access services, including shipping replacement devices and coordinating 3rd‑party repair or onsite support
• Provide remote support via administration tools and onsite/deskside support
• Image Commonwealth devices
• Support Windows operating system and application troubleshooting, diagnostics, repairs, and system restorations
• Provide after‑hours and weekend support when needed
• Lead projects

• Experience leading projects
• Experience troubleshooting hardware (laptops/desktops)
• Valid driver’s license
• Self‑driven attitude
• Keen eye for recognizing problems and driving resolutions
• Critical thinker who can think outside the box
• Ability to communicate complex resolutions to end users and internal teams
• Ability to empathize with customers

• Experience with scripting
• Prior experience working with vendors such as Dell, HP, or Apple products

Travel varies depending on tickets and technical skillset.

• Be a creative problem solver in a dynamic, fast‑paced environment working with various technologies
• Experience growth and opportunity within a rapidly expanding company with palpable energy and momentum
• Contribute to organizational transformation and help redesign the customer and employee experience

The salary range for this position is $25-30 hourly. This range reflects the anticipated base pay and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on relevant business considerations, such as operational needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.

Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Join the Iron Bow team to learn, grow and develop yourself, our customers and ultimately our business.