Director - Product Solutions & Services

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Reporting to the Managing Director, Product Solutions & Services, this role is accountable for defining and delivering the end-to-end product, technology, and operations strategy across assigned product portfolios within US & Bermuda and Programs & Solutions.

The Director leads across multiple products and value streams, aligning business priorities with technology solutions and operational execution to drive speed to market, scalability, and customer experience outcomes. This role bridges strategy and execution—owning portfolio-level outcomes while ensuring disciplined delivery across Product Owners and Business Analysts.

Key Responsibilities Product Strategy & Ownership Define and execute the product and operations strategy for assigned products, aligning to business objectives and market trends

Own the multi-year product and capability roadmap, ensuring alignment with underwriting priorities, operational needs, and enterprise strategy

Lead portfolio prioritization, investment planning, and tradeoff decisions, balancing value, risk, and capacity

Ensure delivery of measurable business outcomes, including efficiency, growth, profitability, and customer experience

Oversee the full product lifecycle (ideation, development, launch, optimization, and retirement)
Cross-Functional Leadership & Stakeholder Engagement Act as the primary point of accountability for aligning Product, Technology, Operations, and Business stakeholders across the portfolio

Build and maintain strong relationships across underwriting, operations, marketing, IT, finance, and PMODrive strategic stakeholder engagement, proactively identifying opportunities to improve product performance and operational efficiency

Ensure alignment between business vision and delivery execution, connecting strategy to outcomes

Product, Technology & Architecture Alignment Ensure business and product needs are translated into scalable, integrated technology solutions, including APIs, portals, data, pricing, forms, and workflow capabilities

Partner with Architecture and Technology leaders to define and advance the target-state architecture and modernization roadmap

Drive standardization, reuse, and integration across systems and product lines

Ensure solutions meet regulatory, compliance, and risk management requirements

Delivery, Operating Model & Governance Own and evolve the product delivery operating model, including agile practices, governance, and standards across teams

Ensure alignment between portfolio strategy and team-level execution, connecting roadmaps to backlogs

Lead delivery performance management, including prioritization, sequencing, capacity alignment, and dependency management

Drive transparency across costs, benefits, timelines, risks, and quality, leveraging KPIs and OKRsPartner with PMO and Change Management to ensure effective intake, prioritization, and value realization

People Leadership & Capability Development Lead, manage, and develop a high-performing team of Product Owners and Business Analysts Build and scale product and BA capabilities, ensuring consistent practices, quality, and accountability

Coach and mentor leaders to strengthen product thinking, agile delivery, and stakeholder engagement

Foster a culture of ownership, collaboration, continuous improvement, and customer focus

Operations & Process Transformation Partner across Operations to ensure technology solutions are aligned to workflows, processes, and user experience

Lead initiatives to improve efficiency, automation, and operational scalability

Ensure strong integration of UAT, training, and adoption strategies to maximize business value

Champion customer experience, leveraging data and feedback to…