Business System Analyst

Senior Application Support Analyst

We are seeking a highly motivated Senior Application Support Analyst to support and enhance business‑critical insurance applications. The role will focus on ensuring production stability, efficient defect management, and strong collaboration across business and IT teams within an Agile delivery environment.

• Customer Support Issue Resolution
• Provide exceptional support to internal and external users by addressing inquiries and resolving application issues
• Identify workarounds and deliver user guidance or training as needed
• Production Support Defect Management – triage production defects, reproduce issues, and document findings with clear supporting evidence
• Assign defects to appropriate Scrum teams and track resolution progress
• Actively participate in sprint activities and continuous improvement initiatives

• Define detailed acceptance criteria for production defects in collaboration with business users, product owners, PRS, and development teams
• Ensure completeness and alignment of requirements across stakeholders
• Partner with Scrum Masters and Product Owners to ensure timely and high‑quality resolution of JIRA defects
• Contribute to sprint activities and continuous improvement initiatives

• Continuously enhance support processes to improve efficiency and quality
• Maintain high quality documentation including JIRA tickets, knowledge articles, and operational procedures

• Provide regular status updates, metrics, and insights to the reporting manager
• Support governance and reporting requirements for production support

• Assist with development and testing activities to ensure timely issue remediation
• Create and execute test scenarios and test cases for system and integration testing
• Conduct knowledge transfer sessions and mentor team members on business processes and application functionality
• Demonstrate ownership in managing complex initiatives and driving them to closure

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
• 5 years of experience in application support within the Insurance domain (preferred)

• Strong ability to translate technical concepts into business‑friendly communication
• Excellent analytical problem‑solving and troubleshooting skills
• Proven experience in Agile Scrum environments and defect lifecycle management with JIRA
• Strong organizational and facilitation skills, with ability to drive issues to closure
• Effective stakeholder management across business and IT teams
• Excellent verbal, written, and presentation skills
• Ability to work independently and collaboratively in fast‑paced environments
• Strong commitment to quality client service and continuous improvement

• High ownership and accountability mindset
• Ability to manage multiple priorities under tight timelines
• Strong collaboration and mentoring capability
• Focus on delivering high quality and reliable solutions

Variable compensation includes a bonus or variable payout component based on individual and organizational performance.

• Comprehensive Medical Plan covering Medical, Dental, Vision
• Short‑Term and Long‑Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Paid Paternity and Maternity Leave
• Vacation Time, Sick Leave, Paid Holidays

LTIMindtree is an equal-opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.