Operations - Process & Technology Analyst

Company Details

At Verus Specialty Insurance, a proud member of the esteemed W.R. Berkley Corporation (NYSE: WRB), we stand as a leading Excess and Surplus Lines provider delivering comprehensive solutions across the United States. Backed by the formidable strength of a Fortune 500 titan and operating with the agility of a nimble startup, we blend the best of both worlds to foster innovation and excellence in everything we do.

Our nationwide operations are supported by a robust network of select wholesale producers, ensuring that our reach and capabilities are always close  are driven by a forward-thinking leadership that champions a dynamic culture where questioning the norm is not just welcomed but expected. This ethos empowers our team to consistently surpass customer expectations and drive the industry forward.

At Verus, we are more than just a company; we are a community that thrives on collaboration, growth, and taking ownership of our actions. We are constantly on the lookout for exceptional talent who are eager to contribute, innovate, and grow with us. If you are passionate about making a mark in the insurance industry and align with our vision, we eagerly await your application.

Join us and be a part of a team where your contributions are valued, and your potential fully realized!

The Company is an equal employment opportunity employer.

The Operations Process & Technology Analyst plays a critical role in supporting and enhancing the operational efficiency and process improvement through technology driven solutions. This role bridges business operations and technology, contributing to project execution, system testing, IT ticket monitoring, process improvements, business requirements development and other projects and duties. This role requires a detail-oriented, proactive, individual who is passionate about improving process through collaboration and innovation.

The Operations Process & Technology Analyst works with Product Owners, Business Analysts, and internal stakeholders to document and determine client and organizational needs, system and operational requirements and improvements, downstream system impacts, and legal compliance obligations.

• Analyze business processes, workflows, and operational challenges to identify opportunities for efficiency, automation, digitization, and continuous improvement.
• Research, evaluate, and recommend emerging technologies, AI capabilities, and automation solutions that improve business performance, user experience, scalability, and operational effectiveness.
• Support implementation and adoption of technology enhancements, process improvements, and innovation initiatives across the organization.
• Partner with business and technology stakeholders to identify root causes of recurring issues and develop sustainable corrective actions.
• Analyze operational trends and performance metrics to provide recommendations that improve service delivery, accuracy, efficiency, and customer experience.

• Analyze, validate, prepare, and submit quality data in support of business initiatives, operational reporting, regulatory requirements, compliance requests, audits, and organizational data calls.
• Ensure data accuracy, completeness, consistency, and integrity through validation, reconciliation, and quality review processes.
• Support the development, maintenance, and enhancement of operational, compliance, and management reporting solutions.
• Evaluate data trends and business results to identify risks, opportunities, process gaps, and performance improvement recommendations.
• Partner with stakeholders to define reporting requirements and ensure data outputs align with business and regulatory expectations.
• Support the collection, organization, analysis, and presentation of information for projects, strategic initiatives, compliance reviews, and executive decision-making.

• Support projects and initiatives from discovery through implementation, ensuring alignment with business objectives and operational priorities.
• Assist in defining project scope, objectives, deliverables, timelines, dependencies, and success criteria.
• Partner with business leaders and project stakeholders to document requirements, assess impacts, and support solution design.
• Monitor project progress and provide analytical support, status reporting, risk identification, and issue resolution recommendations.

• Coordinate, execute, and support User Acceptance Testing (UAT), regression testing, system validation, and business process testing for business applications, operational systems, automation solutions, and the Verus Digital Portal.
• Develop and maintain test plans, test scripts, test scenarios, and testing documentation.
• Validate that system enhancements, process improvements, integrations, and vendor platform changes meet business requirements and expected outcomes.
• Document testing…