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Service Desk Supervisor — ITIL & FCR Leader
Job in
Glen Allen, Henrico County, Virginia, 23060, USA
Listed on 2026-08-05
Listing for:
Markel Corporation
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Markel Corporation is seeking a Service Desk Supervisor to lead daily operations, ensure high-quality support, and implement ITIL-based processes. The role focuses on improving first call resolution, handling incidents efficiently, and driving operational enhancements across the service desk.
The supervisor will work hands-on with the team, learn new tools, and collaborate with IT and business units to support service delivery. US-based position with competitive compensation and benefits.
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