ServiceNow Solution Architect ​/ Technical Lead

RGP is seeking a Solution Architect / Technical Lead to join our rapidly growing Service Now Practice. In this role, you will serve as a trusted advisor and technical leader, helping clients define platform strategy, architecture, and implementation approaches that maximize business value from their Service Now investment.

As a Solution Architect/ Technical Lead, you will lead solution design and technical governance across complex Service Now engagements while partnering with executive stakeholders, business leaders, and delivery teams to deliver scalable, sustainable, and outcome-driven solutions. You will also contribute to the growth of our Service Now Practice through thought leadership, mentoring, solution innovation, and support of strategic client pursuits.

Base Pay Range: $150,000 - $175,000

Other Compensation:
Incentive Compensation

Client Advisory, Solution Architecture, Technical Lead

• Serve as the lead Solution Architect / Technical Lead for Service Now transformation initiatives across multiple products and platform capabilities.
• Advise clients on Service Now platform strategy, architecture, roadmap planning, governance, and adoption best practices.
• Lead discovery sessions, architecture workshops, and solution design activities with business and technical stakeholders.
• Translate business requirements into scalable solution architectures aligned to Service Now best practices and platform capabilities.
• Develop architecture roadmaps that support both immediate project objectives and long-term platform maturity.
• Provide guidance on platform governance, technical standards, integrations, security, and extensibility.

• Own the overall technical architecture and solution design for Service Now implementations.
• Provide technical leadership to architects, developers, business process consultants, and project managers throughout project delivery.
• Review and approve technical designs, integrations, data models, custom applications, and platform configurations.
• Ensure technical deliverables are complete, consistent, high quality, and aligned with client business outcomes.
• Identify technical risks and provide recommendations to mitigate delivery and operational challenges.
• Collaborate with Service Now product teams and partners as needed to address complex solution requirements.

• Champion adoption of emerging Service Now capabilities, including AI-powered solutions, Now Assist, AI Search, Agentic AI, Workflow Automation, App Engine, UI Builder, and future platform innovations.
• Contribute to the development and maintenance of architecture standards, implementation methodologies, accelerators, and reusable assets.
• Mentor and coach architects, technical leads, and consultants to advance technical excellence across the practice.
• Develop thought leadership content, best practices, and solution frameworks that strengthen RGP's Service Now capabilities.

• Partner with sales and practice leadership to support client pursuits, workshops, solutioning sessions, estimates, ROMs, proposals, and Statements of Work.
• Present solution recommendations and architecture strategies to executive and technical audiences.
• Articulate the business value of Service Now capabilities and platform investments to prospective and existing clients.

• 5+ years of experience designing and implementing Service Now solutions in a client-facing consulting environment.
• Demonstrated experience serving as a Solution Architect, Technical Architect, or Technical Lead on enterprise Service Now implementations.
• Deep understanding of Service Now platform architecture, development practices, governance, and implementation methodologies.
• Experience architecting solutions across four or more Service Now product areas, including:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Strategic Portfolio Management (SPM)
• App Engine
• Employee Center
• AI and Automation capabilities (Now Assist, Moveworks, etc)

• 6+ years of enterprise application consulting, architecture, or software engineering experience.
• Strong understanding of:
• Service-oriented architecture and integration patterns
• REST and SOAP web services
• APIs and data integrations
• Relational databases and data modeling
• Security and application architecture best practices
• Cloud technologies and SaaS/PaaS platforms
• Experience designing enterprise integrations with cloud and on-premise systems.
• Understanding of Agile delivery methodologies and modern software development practices.

• Current Service Now Certified System Administrator (CSA) certification required.
• Three or more Service Now Certified Implementation Specialist (CIS) certifications required.
• Commitment to maintaining certifications and pursuing advanced architect learning paths.
• Certified Technical Architect (CTA) certification or active pursuit of CTA preferred.

• Proven ability to lead…