Director of Technology Infrastructure & Operations

Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Direct Hire position – Director of Technology Infrastructure & Operations / Glen Allen VA – (JOB-22623). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

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Title: Director of Technology Infrastructure & Operations
Location: Glen Allen, VA
Compensation: $ – $ /
Work Type: Direct Hire
Work Location: Hybrid

Position Summary: Reporting to the head of Cybersecurity and Infrastructure, this key leadership position shapes long-term systems strategy while ensuring high availability, robust protection, and fiscal responsibility across all core systems and end-user platforms.

This role blends strategic vision with active, hands‑on oversight. You will bridge corporate risk guidelines change management, disaster recovery and growth goals into actionable technology blueprints, while guiding a versatile small technical team responsible for day-to-day systems administration, business continuity, desktop support, deployment control, and external vendor oversight.

The ideal candidate stays engaged in daily systems health to effectively guide major deployments and incident responses, change management, disaster recovery, partnering seamlessly with Information Security, Data Engineering, Compliance, and corporate stakeholders to minimize organizational exposure and drive efficiency.

Core Responsibilities

• Operational Governance & Team Leadership

  • Direct, guide, and develop technical talent using performance metrics, regular feedback, and individual growth plans.
  • Define service benchmarks, operating standards, escalation paths, and system health tracking across capacity, cost, and reliability.
  • Cultivate an accountable, high-trust team culture with clear ownership models for both internal engineers and third‑party vendors.
  • Build cross‑training initiatives and documentation repositories to ensure operational stability during high‑Demand cycles or enterprise transitions.

• Business Continuity & System Resilience

  • Engineer highly available enterprise environments designed to support continuous business activities.
  • Formulate comprehensive cyber resilience strategies, system dependency maps, failover runbooks, and risk assessment inputs.
  • Collaborate with risk officers to establish, test, and validate strict RTO/RPO metrics, failover mechanisms, offline backups, and ransomware containment measures.
  • Coordinate crisis management exercises, post‑mortem reviews, and executive messaging alongside Legal, Risk, and Security teams.

• Environment Administration, Security Integration & Quality

  • Maintain end-to-end oversight of enterprise cloud platforms (Azure, M365), access management, network backbones, and user endpoints through modern telemetry tools.
  • Partner with Security teams to enforce zero‑trust concepts, network isolation, access rights management, patch routines, and system hardening standardizations.
  • Direct root‑cause analyses for systemic issues, managing corrective action pipelines to prevent recurring operational bottlenecks.

• Release Management & Strategic Alignment

  • Establish governance frameworks for evaluating, scheduling, and approving routine and emergency infrastructure modifications.
  • Host technical change reviews with application owners, enterprise architects, and external consultants to mitigate implementation risks.
  • Deliver clear communications to executive management and cross‑functional teams regarding scheduled maintenance, system impacts, and contingency protocols.

• Vendor Engagement & Resource Operations

  • Direct…