Complex Director of Sales

JOB DESCRIPTION – Complex Director of Sales

Reports to:

Regional Director of Sales/VP of Sales and Marketing/COO

POSITION SUMMARY:

The Complex Director of Sales is responsible for leading the cluster strategy, sales performance, and daily sales operations for a cluster of hotels within a designated market. This role provides direct leadership to the assigned sales team while partnering closely with General Managers, Revenue Management, Marketing, and Operations to maximize market share, top-line revenue, and long-term customer relationships.

Serving as the leader for the market, the Complex Director of Sales drives business development, coaching, accountability, collaboration, and execution across the portfolio while fostering Kalyan Hospitality's culture and core values.

The Complex Director of Sales bridges property level execution with regional sales strategy. This role ensures every hotel benefits from local leadership while leveraging the strength of a collaborative cluster sales model. The Complex Director of Sales is expected to think beyond individual hotels, leading with a market-first mindset that maximizes total revenue while supporting each property's unique business needs. Rather than simply manage hotels, the Complex Director of Sales creates an environment where people, performance, and culture thrive together.

The Complex Director of Sales is expected to:

Lead with honesty and integrity.

Foster collaboration across hotels and departments.

Empower team members through coaching and development.

Promote inclusivity by valuing diverse perspectives.

Drive prosperity through strategic revenue growth and fiscal responsibility.

• Lead the overall commercial strategy for an assigned hotel cluster.
• Drive total top-line revenue across all market segments.
• Partner with Revenue Management on pricing, demand, forecasting, and displacement decisions.
• Assist in developing annual sales and marketing strategies.
• Monitor production and pace to budget.
• Identify market trends and recommend strategic adjustments.
• Maximize cross-selling opportunities across the cluster.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Complete reporting specific to your job description as directed in a timely and accurate way.
• Create and maintain positive, professional working environment with fellow co-workers as well as guests.
• All other reasonable duties and special projects as assigned.
• Participate in all training modules assigned with the objective of passing the course as required of the Brand.

• Skilled in making sales calls. Can properly qualify and prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing” for all assigned properties.
• Cultivates lead sources for all assigned hotels and other Kalyan hotels.
• Knowledgeable of all assigned properties’ market drivers, SWOT analysis, and comp sets.
• Knowledgeable hotel facilities include guest room, function room (size and occupancy limits), meeting room capabilities, catering options and audio/visual (for specific hotels).
• Understands hotels’ booking pace and revenue strategies.
• Conducts department audits and ensures compliance with the company’s departmental SOPs.
• Certified and efficient with all company and brand systems and platforms.
• Maintain CRM integrity by ensuring Delphi/Salesforce standards.
• Audit sales files, review traces, and monitor response times to maintain SOP compliance.
• Ensure brand program participation.

• Treats employees fairly, consistently and with respect. Sets a positive example for all subordinates. Recognizes and rewards excellent performance.
• Maintains a positive work environment.
• Encourages and facilitates teamwork, trust, and respect to build strong work relationships.
• Recruit, coach, mentor, and develop high-performing sales professionals for cluster teams.
• Conduct one-on-one meetings with direct reports.
• Facilitate cluster sales meetings on a regular bi-weekly or monthly cadence.
• Conduct regular property visits focusing on property goals and needs.
• A…