Inside Sales Rep

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3 days ago Requisition

Salary Range: $55,000.00 To $65,000.00 Annually

CEEUS Inc. is an established and successful wholesale distributor experiencing dynamic growth. Our role in the supply chain is to coordinate the flow of materials and equipment from manufacturers to the electric power companies who serve underserved communities.

Our operations are in West Columbia, SC and Glen Allen, VA, allowing us to conveniently serve our member-owners, the electric cooperatives, as well as municipal and investor-owned utilities. We proudly offer next-day delivery to our members via our fleet of trucks or common carriers. To best serve our customers, CEEUS offers tool repair services, lineman PPE testing, as well as emerging technologies such as broadband fiber optics and electric vehicle charging equipment.

Reports To | Supervisor of Inside Sales

The Inside Sales Representative I is responsible for supporting customer relationships, sales activities, and order processing within the distribution environment. This position responds to customer inquiries, prepares quotations, processes orders, provides product information, and coordinates with internal departments to support accurate and timely customer service.

The Inside Sales Representative I develops knowledge of company products, customers, suppliers, pricing practices, and distribution processes and performs assigned responsibilities in accordance with established procedures and direction.

The Inside Sales Representative I is an entry-level or developing sales professional who performs routine inside sales and customer service activities with guidance and support as needed. The position requires developing knowledge of company products, customers, pricing, inventory, suppliers, and distribution processes and applying that knowledge to routine customer needs.

The position handles routine customer inquiries, quotations, orders, product requests, and service issues and follows established procedures and guidelines. The Inside Sales Representative I is expected to recognize situations that require additional assistance and seek guidance or elevate matters appropriately.

The position works with Outside Sales, Inventory, Warehouse, Operations, Supplier Relations, and other departments to support customer requirements and effective order fulfillment.

• Customer-Focused:
  Delivers friendly, accurate, and prompt support
• Detail-Oriented:
  Enters and reviews orders and quotes carefully
• Responsive:
  Communicates quickly and clearly with customers and team members
• Team-Oriented:
  Works closely with sales, warehouse, and purchasing team.
• Professional:
  Represents the company in a courteous and helpful manner
• Adaptable:
  Adjusts to shifting priorities and customer needs
• Reliable:
  Follows through on commitments and tasks
• Organized:
  Manages orders, documents, and timelines effectively
• Technically Capable:
  Uses computer systems efficiently to track and input data
• Eager to Learn:
  Grows product and system knowledge over time

• Respond to customer inquiries regarding product availability, pricing, and order status
• Enter customer orders and quotes into the ERP system accurately and promptly
• Provide basic technical information or connect customers with subject matter experts
• Collaborate with the warehouse and logistics teams to ensure timely order fulfillment
• Support customer follow-up and issue resolutions in a professional and timely manner
• Maintain customer account records and ensure accurate documentation of communications
• Assist with tracking shipments, managing returns, and processing credits
• Stay informed on product lines and vendor offerings to support customer requests
• Work closely with other inside sales staff, account managers, and purchasing to ensure accuracy and efficiency
• Maintain a high standard of customer service…