Service Delivery Coordinator - Aquatics

The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Coordinator. We are seeking a Service Delivery Coordinator to provide leadership and supervision for aquatic programming and staff, ensuring a high-quality, safe, and welcoming environment.

This position will be located at the Shady Grove Family YMCA.

• The Coordinator will work in collaboration with appropriate team members to implement and supervise programs and services in various branch operations.
• The Coordinator will oversee daily operations during assigned shifts, ensuring quality team and member experiences and operational efficiency.
• The Coordinator will actively manage scheduling to ensure department coverage while adhering to a 40-hour workweek (unless overtime is pre-approved by the supervisor).
• The Coordinator will deliver direct service by lifeguarding and teaching swim lessons up to 35 hours per week.
• The Coordinator will ensure that facilities and equipment used for all program activities are safe, clean, and in good working condition. Ensure the safety of all program participants.
• The Coordinator will support adherence to facility maintenance and cleanliness standards to ensure the safety of staff and members in all aquatic areas including the pump room.
• The Coordinator will support hiring, in-service training, and supervision of aquatics staff, including instructors and lifeguards.
• The Coordinator will work cross-departmentally in program areas as needed.
• This is a hands‑on position that will require afternoons, evenings, and weekends.

The ideal candidate will have a high school diploma or equivalent and at least one year of relevant experience in aquatics. Current certifications in Lifeguarding, CPR/AED, and First Aid are strongly preferred. Must obtain and maintain current aquatic, CPR/AED and First Aid certifications. Strong communication and customer service skills are essential, along with the ability to lead, organize, and adapt in a fast-paced environment.

Candidates should demonstrate proficiency with PC software applications and scheduling tools. This role requires a flexible schedule, including availability to work mornings, evenings, and weekends, and a willingness to support operations across multiple departments as needed.

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all.

The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Competitive salary range:
Starting at $42,000 based on experience and qualifications.

Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.

Join the YMCA and be part of something bigger!