More jobs:
Dispatcher (NEMT
Job in
Glen Allen, Henrico County, Virginia, 23060, USA
Listed on 2026-08-22
Listing for:
MediDrive, LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
Transportation
Dispatcher
Job Description & How to Apply Below
THIS POSITION WORKS ON-SITE DAILY AT OUR GLEN ALLEN, VA LOCATION
Position OverviewThe NEMT Dispatcher is responsible for coordinating, scheduling, and monitoring non-emergency medical transportation trips to ensure members are transported safely, timely, and in compliance with contract, regulatory, and service-level requirements. This role serves as a central point of communication between members, transportation providers, drivers, and internal teams, and is critical to daily operational success.
The open role will work Monday - Friday 6:00 AM - 2:30 PM.
- Receive, schedule, and dispatch NEMT trip requests in accordance with client, state, and health plan requirements
- Coordinate trip assignments with contracted transportation providers and drivers using Medi Drive’s Transportation Management System (TMS)
- Monitor trips in real time to ensure on-time pickup, trip completion, and adherence to service standards
- Communicate proactively with members, providers, and internal staff regarding trip status, delays, cancellations, or issues
- Resolve day-of-service issues, including late pickups, no-shows, vehicle breakdowns, and eligibility discrepancies
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