Administrative Aide- Public Works, Bureau of Utilities​/Service Division

Howard County:

Conveniently located in the heart of central

Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards.

NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Performs senior technical level administrative support work for the Customer Services Department under general supervision from an administrative or technical superior.

$24.59 - $27.73/hourly

$51,139 - $57,673/annually

* This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.*

Performs advanced technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work typically involves administrative support, technical tasks and secretarial work assisting legal staff or an executive level government official. Applies bookkeeping, accounting and data processing principles to accounting and financial record keeping and reporting systems at the advanced technical level.

Work at this level may also include independent responsibility for a significant administrative or clerical process.

* This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*

* Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.*

* This position has beendesignatedas "essential personnel," meaning an employee is expected to report for regular work shift during inclement weather, emergency situations, County holidays and on an on-call basis.*

• Coordinate office operations and clerical procedures.
• Assist with scheduling, dispatching, and tracking field service activities.
• Maintain operational calendars, appointments, and departmental workflows.
• Serve as a liaison between Meter Services, Finance, Customer Service, Engineering, and field personnel.
• Exercise independent responsibility for complex administrative or clerical processes related to utility operations.
• Maintain confidentiality, prioritize multiple assignments, and communicate effectively with the public and County staff.
• Assist and back up other administrative staff as needed.
• Perform other duties as assigned or required.

• Utilize and navigate GIS mapping systems, SAP Utilities, Hanson, and other departmental software applications.
• Process work…