Senior Analyst – Account Services
Job in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listed on 2026-09-19
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-19
Job specializations:
-
Business
Client Relationship Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
- Work with internal and external partners to support a major Public Sector customer
- Support the account and sales team to grow revenue, build partnerships, ensure contractual compliance, and maintain a healthy account score
- Manage relationships among WCC teams, the sales team, the customer, and Verizon
- Develop the overall strategy for complex customer solutions and lifecycle management with the sales team
- Partner with BFO, National Operations, Core, GTS, Contract Management, Financial Services, and WEHD
- Serve as the primary contact among contract management, Business Finance Operations, and sales teams to ensure migrations are completed accurately
- Analyze large amounts of data to complete audits and provide insights on complex profiles
- Audit and respond to customer billing requests for accuracy and compliance
- Provide continuous project management, compliance, and development to improve customer experience, revenue, digital adoption, and growth
- Maintain expert knowledge of Verizon Wireless products, services, and technical support solutions for Wireless Federal customers
- Gather, verify, and distribute crucial information to align cross-functional teams and resolve customer-impacting issues
- Develop creative solutions and provide recommendations, solutions, and feedback to internal and external customers
- Bachelor's degree or four or more years of work experience
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience
- One or more years of WCC experience
- Experience supporting the public sector
- Google Suite experience
- Ability to work West Coast hours, regardless of employee location
- Experience working with Federal Customers as a Global Enterprise Advisor
- Experience in contract compliance
- Experience in analysis, public speaking, and presentation
- Highly developed communication skills and ability to establish rapport with business personnel at all levels
- Experience with SQL
- Experience working with VZW Billing Systems and WCC tools, including ACSS, WFM, VIP, BI&R, My Business/MBA, and SFDC
Demonstrates expertise in managing complex customer solutions and lifecycle management, with a strong focus on contract compliance and revenue growth. Proficient in data analysis and project management to enhance customer experience and operational efficiency.
Highest-signal resume keywords- WCC Experience
- Public Sector Support
- Contract Compliance
- Data Analysis
- SQL Experience
- Data Analysis
- Contract Compliance
- Public Speaking
- Presentation Skills
- Customer Solutions Development
- Highly Developed Communication Skills
- Relationship Management
- Rapport Building
- Public Sector
- Federal Customers
- Revenue Growth
- Digital Adoption
- Google Suite
- VZW Billing Systems
- WCC Tools
- ACSS
- WFM
- VIP
- BI&R
- My Business/MBA
- SFDC
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×