Bilingual Customer Experience Escalations Specialist
Job in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listed on 2026-07-30
Listing for:
FashionUnited
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, CRM Systems & Management
Job Description & How to Apply Below
Pandora is seeking a Customer Experience Escalations Representative fluent in English and French to handle escalated customer issues and warranty returns. You will guide customers with product knowledge, maintain brand standards, and ensure first-contact resolutions while handling calls and emails.
Las such role requires strong communication, empathy, and ability to work with CRM systems. This position is based in Maryland with opportunities to support a global luxury jewelry brand.
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