Bilingual French Customer Experience Escalations Specialist
Job in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listed on 2026-08-04
Listing for:
Pandora
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Job Description & How to Apply Below
Pandora NAM is seeking a Customer Experience Escalations Representative to handle escalated customer issues and provide clear resolutions. You will work in a bilingual capacity (English and Spanish) to protect brand loyalty and deliver exceptional service across multiple channels.
Responsibilities include inbound calls, callbacks, and emails, with strong emphasis on empathy, problem solving, and product knowledge. This role supports Pandora’s values and customer-first culture.
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