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B2C CX Team Lead — Customer Experience Ops & Coaching
Job in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listed on 2026-08-22
Listing for:
Pandora A/S
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
Pandora is seeking a Team Lead Supervisor for Customer Experience - B2C to oversee the daily performance of our B2C CX team in the US. You will guide representatives across phone, email, and digital support channels, manage escalations, and ensure policy adherence and service quality.
You will coordinate work streams, monitor KPIs, and partner with QA and Training to drive improvements while supporting retail operations, aiming to deliver a superior consumer experience.
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