Customer Service Representative
Job in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listed on 2026-09-12
Listing for:
Chesapeake Collision
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Great customer service begins with you at Chesapeake Collision!
Our Customer Service Representatives are the frontline representatives of our customer-focused company. They support our clients by greeting them and helping them navigate through the process of having their vehicle repaired. You will have the opportunity to work with a great team to assist customers each day and to create the ultimate experience for them by delivering service in a professional, empathetic, and caring manner.
Responsibilities include:- Assisting customers in a friendly and professional manner while selling our best-in-class services;
- Answering telephones and directing the caller to the appropriate party;
- Providing information, scheduling drop-off and pick up appointments, documenting customer communication and keeping our service files up to date;
- Assisting with other related duties such as keeping front office tidy, photocopying, filing and collating.
- High school diploma or GED preferred;
- Sales, Customer service or related experience;
- Strong computer skills, with a working knowledge of Microsoft Office, including Outlook, Word, and Excel;
- Ability to multi-task; flexible and able to adapt to a changing environment;
- Superior verbal and writing skills to effectively communicate with internal and external customers through phone and email;
- Must have reliable transportation.
Full time 7:45 - 5pm M-F.
Competitive salary based upon experience.
Paid holidays and two weeks PTO to start.
Health, life and other benefits available.
401k plan with employer match after 1 year of employment.
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