Service Dispatcher

Job Description

Tele-Plus Corporation is currently seeking a Service Dispatcher.

The primary function of the Service Dispatcher is to answer inbound phone calls, receive and open service orders, schedule service visits with customers. This position will also include clerical duties.

Applicants for this position must be able to multi-task and maintain a high level of organization.
Applicants need to be self-motivated and be able to deal with occasional difficult situations. You will be communicating with customers on a professional basis.

Proficient use of Microsoft Word and Excel, good communications skills, excellent typing skills, computer skills, and customer service skills. Applicant must be detail oriented and organized.

• Answer service and operator inbound phone calls.
• Update customer contact information.
• Open new service orders as needed.
• Create and update a service ticket tracking log.
• Utilize technology that we have to maximize your use of time, i.e. Email, Tigerpaw, etc.
• Update service time logs and technician installation notes.
• Provide ticket updates to the Contract and Service Coordinator throughout the work day.
• Keep service ticket status updated daily
• Make phone calls and follow-ups as deemed necessary by department managers.
• Contact Customers to confirm appointments as directed by the Contract & Service Coordinator.

Previous customer service and scheduling experience is preferred.

As an employee with Tele-Plus Corporation/HUB City Sprinklers, you will be part of a stable organization with fun company culture and a commitment to providing team members with a great career path. We provide extensive training, growth, and leadership opportunities.