Customer Service​/Client Services & Administrative Coordinator

Job Description

Position Overview

Electronic Security Services, Inc. (ESSI) is seeking a Customer Service / Client Services & Administrative Coordinator to join our growing team. This role is ideal for someone who is highly organized, computer-savvy, and comfortable juggling multiple priorities in a fast-paced environment.

This position supports ESSI’s internal operations and external clients by managing customer communications, service requests, data accuracy, and internal coordination between departments. While this is not a resident-facing role, you will regularly communicate with property managers, management companies, HOA/Condo boards, and ESSI’s internal teams.

Training is provided, and technical knowledge is not required at entry—however, the ability to learn, think critically, and know when to elevate issues is essential.

What You’ll Be Doing

• Manage a high volume of customer emails, service tickets, and follow-ups using internal systems
• Serve as a coordination hub between customers, operations, technicians, sales, and accounting
• Review, update, and maintain work orders, service tickets, customer records, and databases with a high level of accuracy
• Assist with service coordination and limited dispatch support after morning scheduling is complete
• Communicate professionally with customers regarding service status, updates, and next steps
• Perform administrative tasks including data cleanup, documentation, and record verification
• Ensure information such as purchase orders, serial numbers, account updates, and service details are entered correctly
• Identify issues that require escalation and route them appropriately
• Maintain organized digital records and follow established workflows
• Support team collaboration while maintaining ownership of assigned tasks

What Success Looks Like in This Role

• Customers receive timely, clear, and professional communication
• Tickets and requests are completed correctly, not pushed forward prematurely
• Data is entered accurately with minimal errors
• Internal teams trust the information you provide
• You show up consistently, stay organized, and manage priorities effectively
• No customer complaints regarding tone, attitude, or follow-through

What We’re Looking For

• Strong written and verbal communication skills
• High comfort level with computers and email-based workflows
• Excellent organization, attention to detail, and follow-up habits
• Ability to multitask and stay calm in a fast-paced, interruption-heavy environment
• Dependable, accountable, and professional demeanor
• Ability to pass a background check

Preferred (But Not Required)

• Customer service, dispatch, or administrative experience
• Experience in property management, construction, or service-based industries
• Familiarity with ticketing systems, databases, or service workflows

Schedule

• Monday – Friday | 8:00 AM – 4:30 PM
• On-site position (not remote)
• 30-minute lunch break

Compensation & Benefits

• Weekly pay via direct deposit
• Free on-site parking
• Medical benefits
• 401(k) retirement plan with up to 2.5% employer match

Paid Time Off & Holidays

Loyalty-Based PTO Accrual

• Years 1–3: 8 hours/month
• Years 3–5: 12 hours/month
• 5+ years: 14 hours/month

7 Paid Holidays

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas

Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region.

ESSI is an active Gold Member of PMA, CAI