Franchisee Learning Facilitator

JOB SUMMARY

The Learning Facilitator is responsible for delivering engaging, high-quality learning experiences that support franchisees, hotel associates, and contact center associates. This role facilitates instructor-led training in both virtual and in-person environments, develops and maintains learning content across multiple platforms, and understands stakeholder needs to help them drive adoption of operational programs, systems, and strategic initiatives. The position serves as a subject matter expert in learning delivery methodologies and hospitality operations, helping hotels to perform at their best with guest service, revenue generation, and operations, while promoting a culture of continuous development and professional growth.

RESPONSIBILITIES Facilitation

and Delivery of Learning Programs

Facilitate live virtual and in-person learning programs for franchisees, hotel staff, and contact center associates. Lead or assist in the delivery of Hotel Operations Certification programs and related workshops for owners and General Managers. Facilitate virtual and in-person workshop topics and ensure a high-quality learning experience. Deliver interactive webinars, workshops, coaching sessions, and educational programming at the Choice annual convention. Utilize virtual learning technologies, including Zoom and related platforms, to support engaging and effective instruction.

Content

Development and Program Maintenance

Create, update, and maintain learning content across multiple delivery methods, including:

• Instructor-led training materials
• Virtual workshops
• eLearning courses
• Videos
• Reference guides and job aids

Evaluate learning materials regularly to ensure content remains accurate, relevant, compliant, and aligned with business priorities. Support instructional design efforts and collaborate with learning partners to improve program effectiveness.

Stakeholder Engagement and Collaboration

Support initiatives that enhance guest satisfaction, operational excellence, revenue generation, and brand performance. Collaborate with department representatives, franchisees, owner associations, and area directors to develop and deliver learning that support organizational objective.

Coaching and Subject Matter Expertise

Provide guidance and consultation on learning best practices and operational training requirements. Promote certification programs and continuous learning opportunities across hotel and contact center operations.

Meeting and Event Participation

Deliver educational content at annual conventions, regional workshops, onboarding programs, owner association events, and other company-sponsored learning events. Support preparation, logistics, and facilitation for learning events and conferences for Choice and owner association learning events.

QUALIFICATIONS Employment Experience

Minimum of 3 years of hospitality, hotel operations, learning and development, training, facilitation, or related experience. Demonstrated experience facilitating instructor-led training programs in both virtual and in-person environments. Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred. Experience in instructional design, curriculum development, or learning content creation preferred.

Technical Skills

• Proficiency with Zoom and virtual learning technologies.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with learning management systems and content development tools preferred.
• Ability to develop and maintain digital learning resources and training materials.

Additional Skills & Competencies

• Excellent facilitation, presentation, and communication skills.
• Strong verbal and written communication abilities.
• Abi…