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CCTV Support Technician
Job in
Glen Burnie, Anne Arundel County, Maryland, 21060, USA
Listed on 2026-06-04
Listing for:
Skyline Technology Solutions, LLC.
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Full Time Glen Burnie, MD, US
2 days ago Requisition
Salary Range: $35.00 To $43.00 Hourly
As a Support Technician, you will be the front-line support responsible for triaging, solving, or escalating any service-related issues for Skyline Technology Solutions' client base.
You can expect to spend your time accomplishing the following:
- 50% of the time on Objective 1:
Install/Service Support - 40% of the time on Objective 2:
Customer Support - 10% of the time on Objective 3:
Internal Support
- T rouble shoot and fix CCTV Camera Solutions and Access Control Systems.
- Troubleshooting camera issues remotely
- VMS and Access Control Support (as needed)
- Assist in the lab to configure cameras and program VMS/Access Control software (as needed)
- Service Support
- Support field service technicians
- Work with vendor/manufacturer support to resolve issues.
- Create/edit access groups in Genetec.
- Perform Genetec system software upgrades.
- If not available, can assign help from other support techs or lab tech.
- Schedule service techs and can change the schedule if needed.
- Ensure SOAR board is updated.
- Update project SPEC sheet as needed.
- Respond to all tickets that come in throughout the day.
- Resolve any tickets that can be done remotely.
- Assign tickets to service technicians that will require site visits.
- Create badges in Genetec for Skyline employees
- Update High5 with appropriate comments and billing information
- Ensure customer follow-ups are completed in a timely fashion.
- Experience in CCTV systems 3+ years
- Experience in Access Control systems 3+ years
- High School Diploma/GED
- Proficient in Microsoft Outlook, Excel, Word, and Visio
- Customer Service Skills
- Certifications
- Genetec
- ONSSI
- Identicard
- Milestone
- Feenics
- Extensive knowledge of all VMS and Access Control Software that Skyline uses
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